I have a Definity S8700 w/ Audix. We have outcalling setup. I have 1 user that only wants 1 outcalling notification per message, whether the message is checked or not. Is there a way to change this or adjust the time in between calls. I checked in the user's mailbox and in COS, I can not find anything that I can change. Thank you.
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OutCalling 2
- Thread starter HyTech
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Sorry, I take it back. It made no change. After about 20 minutes, Audix called again. I went in and duplicated the COS that we use for outcalling. Changed in the COS, as well as in the mailbox, the Delivered/Non-Delivered to 1. It was set for 5. It seems to make no difference what it is set to.
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Is the outcall to a phone? This is what the feature description states:
Responding to an Outcall
When an outcall is answered, the AUDIX system provides the person answering the call with three choices:
receive the messages, cancel Outcalling, or disconnect.
· To receive the messages:
1. Answer the ringing phone.
2. Log into the AUDIX system. (If you are logging in from your administered extension number,
you can simply press # to log in.)
3. Listen to messages.
· To cancel Outcalling:
1. Answer the ringing phone.
2. Press * # to cancel the outcall; the AUDIX system won’t call again until there are more new messages.
· To disconnect:
Hang up without logging in or canceling the outcall; the AUDIX system will reschedule the outcall
for the next administered outcalling interval.
Pagers - If many outcalls are not being completed, the system administrator may choose to increase the
interval between outcalls. Note that all outcalls to pagers are considered incomplete since the called
subscriber cannot login (the pager is simply used for message notification).
This will affect all users though. There doesn't appear to be individual settings per mailbox.
Responding to an Outcall
When an outcall is answered, the AUDIX system provides the person answering the call with three choices:
receive the messages, cancel Outcalling, or disconnect.
· To receive the messages:
1. Answer the ringing phone.
2. Log into the AUDIX system. (If you are logging in from your administered extension number,
you can simply press # to log in.)
3. Listen to messages.
· To cancel Outcalling:
1. Answer the ringing phone.
2. Press * # to cancel the outcall; the AUDIX system won’t call again until there are more new messages.
· To disconnect:
Hang up without logging in or canceling the outcall; the AUDIX system will reschedule the outcall
for the next administered outcalling interval.
Pagers - If many outcalls are not being completed, the system administrator may choose to increase the
interval between outcalls. Note that all outcalls to pagers are considered incomplete since the called
subscriber cannot login (the pager is simply used for message notification).
This will affect all users though. There doesn't appear to be individual settings per mailbox.
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- #6
Thank you for your response. It is outcalling to a phone. We have a mix of pagers/cell phones for outcalling. I think he will have to use the *# feature. The user wanted outcalling to call him one time only, without him doing anything else. If he was in a meeting, on another call, etc... he did not want to actually answer the call. I will recommend using the *# or changing his outcalling to priority messages only. Thank you.
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