OUTCALLING STOPS WORKING

[PERRYPJ]

Anyone else having this issue of OUTCALLING just stops working, all you have to do is DISABLE and then ENABLE it in the mailbox and it starts again

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[hawks]

Probably because the person that receives the notification is accidently pressing the 2 when voicemail calls them.

 

[johnpoole]

perry, what rls are the two boxes?

john poole
bellsouth business
columbia,sc

 

[PERRYPJ]

MAIL IS 12.12.7 AND THE SWITCH IS 17.74 IT'S OUR LAST DINOSAUR

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[PERRYPJ]

These are to pagers not phones

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[SpelingChampeon]

Have you tried looking at the audit trail on the MMail? Any issues in the MMail should show up in the SEER log..

BTW, do you get a bonus or bitten when touching those dinosaurs?

 

[PERRYPJ]

No errors, the Outcalling trail show the last day of 1/8/10 and the guy reported it today. I got in and just disabled and enabled it, left message then checked the trail and there it was. Does not pick on the same box, I get a report maybe once a month from someone on the switch

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[PERRYPJ]

Just did a Detail report on the Audit Trail and it showed 3 busies and then outcalling stopped until I got in to it today, I don't see anywhere in the book about no more outcalling until you disable and enable

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[Reusser]

I don't remember where to find - but change from default the Maximum number of Remote Notification retry.



Maximum number of Remote Notification retry
Description This parameter determines the number of
allowed before the system disables a user’s
feature due to consecutive failures of notification
occurs if the user does not log in and retrieve
Valid values The valid range is from 0 to 255.
Default The default is 5.

 

[PERRYPJ]

I would have thought if it got disabled by the Parameter it would show up as disabled in the profile, owe well as long as I know whats doing it now. Thanks everyone

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