outbound Name Display for PRI (same on all lines)

[plough]

I have a 7 ISDN PRI on a CS 1000 - the carrier (Verizon) swears they cannot put the name in for caller ID on the PRI side. They say it comes from teh switch. The numbers show up outbound ok, just not the name.

Where would I add the name so ALL outbound calls displays the same name for outbound calls. Is this in the CPND area in LD 95, or somewhere.

The CLID table is set up so Departmental numbers show up on outbound. we do not want the CPND to show, just a Common Name. for example "XYZ Company

 

[johnpoole]

the only place i have seen a company name is from the provider.. all ours show the hosp name. it's not from the data base, just like your home phone

john poole
bellsouth business
columbia,sc

 

[srmega41]

Same for me. I have a total of 7 PRI's and every call out shows my company name, which is nowhere in my CPND config. As I remember from some research I did on CLID spoofing, the process works like this:

CLID is presented to the CO, and a SS7 lookup is done for the company/owner name for that number. Both the CLID and the name from the CO database are presented, via tones, to the CLID unit between the first and second ring. A good example of this is you could change your CLID table in the PBX to show your home number when you called out. Now call your cell phone or any other CLID enabled device. You will see your home number AND your name on the display. This is due to the SS7 lookup that takes place to map a name with the number being presented.

Hope this helps,

Scott M.

 

[plough]

I thought the same thing. I just do not know how to convince Verizon.... ANy suggestions to make them realize how there own stuff works?

 

[coolicepbx]

The only way to get Name out on a PRI is to set the first 16 letters in the Name to the company name on all sets and the person's name in the rest of the characters. It's not pretty but it works!

 

[plough]

Definatly not pretty. that would not be an option.

After much research, I have all but convinced my self that this is the way it works:

The Call is made out of my PRI sending the number, when the digits are collected from the terminating CO (getting ready to send the call to the called number) THAT CO references the CNAM database over the SS7 network.

Naturally if this is the case I need to figure out why verizon does not know this and how to get it changed / added to this database.

My Quest continues...

 

[acewarlock]

Switch to Qwest.

 

[plough]

There has to be a comedian in every crowd!

 

[johnpoole]

verizon has access to that data base, when they call to tell you what a great service they have, there name comes up.

john poole
bellsouth business
columbia,sc

 

[johnpoole]

see if your local provider has can modify the ss7?

john poole
bellsouth business
columbia,sc

 

[plough]

John,

I have almost convinced them, It is bad when Verizon is my Carrier And my Equip vendor.... and they still dont know.
CPE and VSSI do not work together with Verizon. It is like working with 2 seperate companys.

 

[plough]

I am still working on getting this situation fixed...

Someone in another forum stated that you remove or Add the Name Delivery Method from the D Channel. Is this something done PBX side? WHat exactly does it do?

Does anyone have info on this? I can find no info in the NTP's.

Thanks for all your help!

 

[srmega41]

That poster may have been referring to private network communications. I know in the MCDN (Meridian Customer Defined Network) environment, you can set that function in the RCAP of the D-Channel. This will control when and how Name info is delivered (i.e. ND1 vs. ND2).

I am not aware of ANY way this can be extended to the outside world (MCDN vs. Q.SIG). If you think of it from a logistics standpoint, keeping that info up to date and holding companies accountable for that info passed to the public network would be a nightmare.

Hope thie helps,

Scott M.

 

[plough]

Thanks Scott.

I appreciate the clarification. I agree with you on your logistical thought also.

I will let everyone know what happens.

 

[vztech]

plough

Do have a vendor for CS1000? See if they can make a call to repair and open up a ticket Verizon's switch (5E) most likely they are usualy pretty good.Repair isn't so good with these questions. It's the CO

I have been able in the past on a new PRI to send cpnd of a set out but only for a limited time before the carrier shuts it off.

It's only dialtone-VZ

 

[plough]

Verizon is both the Carrier and Vendor.
CPE is pinting fingers at VSSI, VSSI points back to CPE.

 

[Reusser]

There is a billing number associated with your PRI - have them apply name to that.

It is also posible to send outbound name from a set - Must have NI2 and CO must allow name in setup

 

[vztech]

How about a sales rep on the CPE side maybe he or she could help.

It's only dialtone-VZ

 

[TheWorkingMan]

Name delivery from the PBX is discarded at the C.O.. Then the C.O. will do a name dip to the database (this is the same as you making a call from your home line with CLID)most of the time it is the Billing name. The name that is displayed is not from CPE. The office must be setup to this. I would make a call to your sales rep. then the FCC. What a load of crap!!! This is a service that has been around for a long time. Find out what kind of C.O. it is. If you deliver name and the C.O. is not set right, no calls will go out. This would be using the NDS (Name Directory Service) on the DCH on the Nortel PBX. Be CAREFULL!!!

 

[plough]

Does anyone have information on CPN Screening?

This was mentioned for me to have the Carrier check that it was activated on the PRI's... Just trying to understand it before I go making an idiot of myself.

And no - The Name still is not being displayed on outbound calls.