Outbound Caller ID from Voice Mail Pro

[dozierl7581]

We are in the process of sending our warranty calls out to an answering service for after hours and holday calls. Currently we have a 800 number ringing in to a local number (513YYYYYYY). If the call is during the day and not a holiday it rings to the receptionists group, but if it is after hours or a holiday I want to send it to the answering service.

If I set the Transfer action in VM Pro to transfer to the outside service (9513XXXXXXX) and all they recieve for the caller id is 513. They say they need a complete number so it does a screen pop on their end for the script.

I tried putting (9513XXXXXXXs513YYYYYYY) in the transfer and that didn't work.

At this point I tried a shortcode *19 and created it to dial 513XXXXXXXs513YYYYYYY and it worked great if i dialed the shortcode on my phone, but if I enter the shortcode in the transfer in VM Pro it just hangs up.

Anyone know of a way to set the coutgoing caller id when the call is being transferred out of VM Pro?

We are on a IP412 running V. 3.2(54)

 

[jamie77]

Assisted transfer (Also blind transfer from 4.2) will allow you to set a "Displayed on phone" number. you may need to do this and use a shortcode.

SC: 8N
Tel No.: Nsxxxxxxxxx
Fea: dial
LG: 0

In the transfer put the "Display on Phone" as the CLI you want and put the transfer destination as 8XXXXXX.

Either of these should work on thier own but I have found with VM Pro that you need both to work 100%

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[VoiceonData]

you could create a new ARS with

?
.s513XXXXXXX
dial

and then create a user forward unconditional out to the specified number. Using the newly created ARS

the do a transfer action to the user. That way you are not tieing up your voicemail channels.






voiceondata

http://www.voiceondata.co.uk

 

[jamie77]

Not on 3.2 you can't

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[VoiceonData]

good point well made

Doh read the post completly

voiceondata

http://www.voiceondata.co.uk

 

[Westi]

you could try to let the voicemail transfer to a User and have that User permanently forwarded to the shortcode that works, it might have more success that way.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

create a user wich is forwarded to the *19, and let VMPro dial the user.

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It works! Now if only I could remember what I did...
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