Out of Service Route through SCN? 1

[waldrondigital]

Let's say I have a site with a PRI and it's down. Is there a way to make outgoing calls with an Out of Service route via ARS through sister site via SCN?

If so, how is this accomplished?

 

[kholladay]

Copy your existing ARS table and past as a new ARS table.

Change each entry to add a 9 to the start of the telephone number and change the Line ID to the IP trunk for your SCN
(i.e. N Dial N becomes N Dial 9N)

In the original ARS table on the bottom right corner change the Alternate Route to the new ARS table.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[HairySupportMonkey]

create a new ars entry

51:SCN:Line <number of your IP link> say Line 17

ShortCodes

?/./Dial/50:Main

ARS
Alt Route
51:SCN

 

[kholladay]

Just keep in mind that there is likely some changes that will need to be made to the ARS. Neither mine, nor HairySupportMonkey's solutions will work straight out of the box unless the other location has the same dialing properties as the first.

For example
For example if location 1 is in California and location 2 is in Colorado you would obviously have to tell the Colorado switch to add in the area code for California.

Thus, in that scenario your ARS would look like this:

Original ARS
N/Dial/N Line 0

Alternate ARS (example of calling to 805 area code)
N/Dial/91805N Line 10)


Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[waldrondigital]

Worked like a charm! Thanks guys.

 

[HairySupportMonkey]

show off

 

[waldrondigital]

Not to bring back a post from the dead, but I had a chance to test this today when one of our sites lost its PRI for 10-15 minutes.

Line 5 is PRI
Line 31 is SCN Line

Strangely the automatic out of service route did not work, in monitor I got:


3086389036mS CMARS: FORM: MainAll - Received Number: 13103413125
3086389036mS CMARS: CMARSTargetingPending
3086389729mS ISDNL1Evt: v=5 peb=5,F1 F3
3086389732mS PRN: Falc 5 slip
3086389732mS PRN: WARNING:
3086389732mS PRN: ****Reset Slip Store Falc 5 2 0
3086389732mS PRN:
3086389732mS PRN: WARNING:
3086389732mS PRN: 12:29:15
3086389733mS PRN:
3086389733mS ISDNL1Evt: v=5 peb=5,F3 F1
3086392370mS ISDNL1Evt: v=5 peb=5,F1 F3
3086392371mS PRN: Falc 5 slip
3086392371mS PRN: WARNING:
3086392371mS PRN: ****Reset Slip Store Falc 5 2 0
3086392371mS PRN:
3086392372mS PRN: WARNING:
3086392372mS PRN: 12:29:18
3086392372mS PRN:
3086392374mS ISDNL1Evt: v=5 peb=5,F3 F1
3086393912mS ISDNL1Evt: v=5 peb=5,F1 F3
3086393915mS ISDNL1Evt: v=5 peb=5,F3 F1
3086394023mS CMARS: Case 1 - dial_delay_time: 4000 has expired - Resolve what we might have - Called Number: 13103413125 Addr: f55e705c
3086394023mS CMARS: FORM: MainAll - Received Number: 13103413125
3086394024mS CMARS: FOUND A SHORT CODE - short_code: 1XXXXXXXXXX; - Tel: 1N - Called_Party: 13103413125 - Line Group Id: 1
3086394024mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=1
3086394024mS CMLRQ: CMLRQHandler::FindActiveLRQByGroupID GroupID=1
3086394024mS CMTARGET: Problem with Line Id: 31, Unlicenced -1, NewCallResourceCheck( ) -1
3086394024mS CMLineTx: v=5
CMRestart
Line: type=Q931Line 5 Call: lid=0 id=-1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Display [enu]
Locale: enu
3086394025mS CMTARGET: Problem with Line Id: 5 - preselected: 00000000, Unlicenced: 0, OperationalTest: 1, NewCallResourceCheck: -1
3086394025mS CMARS: LINE with group ID: 1 HAS NO CHANNEL: 34 - ATTEMPT OTHER TARGETS
3086394025mS CMTARGET: Problem with Line Id: 31, Unlicenced -1, NewCallResourceCheck( ) -1
3086394026mS CMLineTx: v=5
CMRestart
Line: type=Q931Line 5 Call: lid=0 id=-1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
Display [enu]
Locale: enu
3086394026mS CMTARGET: Problem with Line Id: 5 - preselected: 00000000, Unlicenced: 0, OperationalTest: 1, NewCallResourceCheck: -1
3086394026mS CMARS: No Alternate ARS Or User Priority lower than ARS Priority - Remain on the Current Form: MainAll
3086394026mS CMARS: CMARSTargetingBusy
3086394027mS CMCallEvt: 0.30670.0 8502 ARS for MainAll: StateChange: END=B CMCSOverlapRecv->CMCSAccept
3086394027mS CMCallEvt: 0.30668.0 8502 MattP.1: StateChange: END=A CMCSDialling->CMCSRingBack
3086394027mS CMExtnEvt: v=6 State, new=Alerting old=Dialling,0,0,MattP
3086394028mS CMExtnTx: v=8510, p1=0
CMProgress
Line: type=DigitalExtn 3 Call: lid=0 id=30668 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [WAITING_FOR_LINE]
Timed: 21/07/09 12:29
3086394028mS CD: CALL: 0.30668.0 BState=Ringing Cut=3 Music=0.0 Aend="MattP(8510)" (20.14) Bend="" [] (0.0) CalledNum=13103413125 () CallingNum=8510 (MattP) Internal=1 Time=9019 AState=Ringing
3086394029mS CMMap: a=21.7 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 5, total 8
3086394029mS CMMap: a=21.7 b=1.255 T
3086394029mS CMMap: PCG::MapBChan pcp[141]b1r0 cp_b f56bd33c other_cp_b f5a084f8 type CGTypeDTMF
3086394029mS CMMap: a=21.7 b=20.14 M2
3086394029mS CMMap: DTMF:layTones g T[479] ,EEEEE
3086394030mS CMMap: Started playing tones, cp[141]b1r0 (from g null)
3086394030mS CMMap: cp[141]b1r0 SetOperGroup from g null to g null not executed, playing tones in progress ,EEEEE
3086394391mS RES: Tue 21/7/2009 12:29:20 FreeMem=74921684(1) CMMsg=9 (10) Buff=200 948 999 7412 5 Links=769
3086394391mS RES2: RTEngine=0, CMRTEngine=0, Timer=66, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
3086394525mS ISDNL1Evt: v=5 peb=5,F1 F3
3086394529mS ISDNL1Evt: v=5 peb=5,F3 F1
3086395023mS CMARS: Retarget existing BUSY targets - Num of Busy Targets: 1 - Current Form: MainAll
3086395850mS CMMap: PCG::UnmapBChan pcp[141]b1r0 cp_b f56bd33c other_cp_b f5a084f8
3086395850mS CMMap: a=21.7 b=20.14 M0
3086395850mS CMMap: a=21.7 b=0.0 T0
3086395850mS CMMap: a=21.7 b=0.0 DTMF::~DTMF freed CMRTTonegen resource busy 4, total 8
3086395851mS CMMap: a=21.7 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 5, total 8
3086395851mS CMMap: a=21.7 b=1.255 T
3086395851mS CMMap: PCG::MapBChan pcp[141]b1r0 cp_b f56bd33c other_cp_b f5a084f8 type CGTypeDTMF
3086395851mS CMMap: a=21.7 b=20.14 M2
3086395851mS CMMap: DTMF:layTones g T[480] ,EEEEE
3086395852mS CMMap: Started playing tones, cp[141]b1r0 (from g null)
3086395852mS CMMap: cp[141]b1r0 SetOperGroup from g null to g null not executed, playing tones in progress ,EEEEE
3086396376mS ISDNL1Evt: v=5 peb=5,F1 F3
3086396379mS PRN: Falc 5 slip
3086396379mS PRN: WARNING:
3086396379mS PRN: ****Reset Slip Store Falc 5 0 0
3086396379mS PRN:
3086396379mS PRN: WARNING:
3086396379mS PRN: 12:29:22
3086396379mS PRN:
3086396379mS ISDNL1Evt: v=5 peb=5,F3 F1
3086396484mS ISDNL1Evt: v=5 peb=5,F1 F3
3086396487mS ISDNL1Evt: v=5 peb=5,F3 F1
3086397501mS ISDNL1Evt: v=5 peb=5,F1 F3
3086397504mS ISDNL1Evt: v=5 peb=5,F3 F1
3086397672mS CMMap: PCG::UnmapBChan pcp[141]b1r0 cp_b f56bd33c other_cp_b f5a084f8
3086397672mS CMMap: a=21.7 b=20.14 M0
3086397672mS CMMap: a=21.7 b=0.0 T0
3086397673mS CMMap: a=21.7 b=0.0 DTMF::~DTMF freed CMRTTonegen resource busy 4, total 8
3086398030mS ISDNL3Evt: v=5 p1=5,p2=1001,p3=5,p4=0,s1=
3086398740mS PRN: WARNING:
3086398740mS PRN: 3086398740 - CCU: 16, Called ccup_rtcp_report_status. status_type=0x8
3086398740mS PRN:
3086398740mS SPY: 3086398740 - CCU: 16, Called ccup_rtcp_report_status. status_type=0x8
3086399997mS ISDNL1Evt: v=5 peb=5,F1 F3
3086399999mS PRN: Falc 5 slip
3086400000mS PRN: WARNING:
3086400000mS PRN: ****Reset Slip Store Falc 5 2 0
3086400000mS PRN:
3086400000mS PRN: WARNING:
3086400000mS PRN: 12:29:25
3086400000mS PRN:
3086400001mS ISDNL1Evt: v=5 peb=5,F3 F1
3086400988mS ISDNL1Evt: v=5 peb=5,F1 F3
3086400991mS PRN: Falc 5 slip
3086400991mS PRN: WARNING:
3086400991mS PRN: ****Reset Slip Store Falc 5 2 0
3086400991mS PRN:
3086400992mS PRN: WARNING:
3086400992mS PRN: 12:29:26
3086400992mS PRN:
3086400992mS ISDNL1Evt: v=5 peb=5,F3 F1
3086401023mS CMARS: Retarget existing BUSY targets - Num of Busy Targets: 1 - Current Form: MainAll
3086401024mS CMMap: a=21.7 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 5, total 8
3086401024mS CMMap: a=21.7 b=1.255 T
3086401024mS CMMap: PCG::MapBChan pcp[141]b1r0 cp_b f56bd33c other_cp_b f5a084f8 type CGTypeDTMF
3086401024mS CMMap: a=21.7 b=20.14 M2
3086401024mS CMMap: DTMF:layTones g T[481] ,EEEEE
3086401025mS CMMap: Started playing tones, cp[141]b1r0 (from g null)
3086401025mS CMMap: cp[141]b1r0 SetOperGroup from g null to g null not executed, playing tones in progress ,EEEEE
3086401094mS ISDNL1Evt: v=5 peb=5,F1 F3
3086401098mS ISDNL1Evt: v=5 peb=5,F3 F1
3086401391mS RES: Tue 21/7/2009 12:29:27 FreeMem=74921684(1) CMMsg=9 (10) Buff=200 948 999 7414 5 Links=770
3086401391mS RES2: RTEngine=0, CMRTEngine=0, Timer=62, Poll=0, Ready=0, CMReady=0, CMQueue=0, VPNNQueue=0
3086401863mS ISDNL1Evt: v=5 peb=5,F1 F3
3086401863mS PRN: Falc 5 slip
3086401863mS PRN: WARNING:
3086401863mS PRN: ****Reset Slip Store Falc 5 2 0
3086401864mS PRN:
3086401864mS PRN: WARNING:
3086401864mS PRN: 12:29:27
3086401864mS PRN:
3086401866mS ISDNL1Evt: v=5 peb=5,F3 F1
3086402547mS ISDNL1Evt: v=5 peb=5,F1 F3
3086402552mS PRN: Falc 5 slip
3086402552mS PRN: WARNING:
3086402552mS PRN: ****Reset Slip Store Falc 5 0 20
3086402552mS PRN:
3086402552mS PRN: WARNING:
3086402552mS PRN: 12:29:28
3086402552mS PRN:
3086402556mS PRN: Falc 5 slip
3086402556mS PRN: WARNING:
3086402556mS PRN: ****Reset Slip Store Falc 5 2 0
3086402556mS PRN:
3086402556mS PRN: WARNING:
3086402556mS PRN: 12:29:28
3086402556mS PRN:
3086402560mS PRN: Falc 5 slip
3086402560mS PRN: WARNING:
3086402560mS PRN: ****Reset Slip Store Falc 5 2 0
3086402560mS PRN:
3086402560mS PRN: WARNING:
3086402561mS PRN: 12:29:28
3086402561mS PRN:
3086402562mS ISDNL1Evt: v=5 peb=5,F3 F1
3086402846mS CMMap: PCG::UnmapBChan pcp[141]b1r0 cp_b f56bd33c other_cp_b f5a084f8
3086402846mS CMMap: a=21.7 b=20.14 M0
3086402846mS CMMap: a=21.7 b=0.0 T0
3086402846mS CMMap: a=21.7 b=0.0 DTMF::~DTMF freed CMRTTonegen resource busy 4, total 8
3086403044mS ISDNL1Evt: v=5 peb=5,F1 F3
3086403047mS PRN: Falc 5 slip
3086403047mS PRN: WARNING:
3086403047mS PRN: ****Reset Slip Store Falc 5 2 0
3086403047mS PRN:
3086403047mS PRN: WARNING:
3086403047mS PRN: 12:29:28
3086403047mS PRN:
3086403047mS ISDNL1Evt: v=5 peb=5,F3 F1
3086406299mS ISDNL1Evt: v=5 peb=5,F1 F3
3086406301mS PRN: Falc 5 slip
3086406301mS PRN: WARNING:
3086406302mS PRN: ****Reset Slip Store Falc 5 2 0
3086406302mS PRN:
3086406302mS PRN: WARNING:
3086406302mS PRN: 12:29:32
3086406302mS PRN:
3086406306mS PRN: Falc 5 slip
3086406306mS PRN: WARNING:
3086406306mS PRN: ****Reset Slip Store Falc 5 2 0
3086406306mS PRN:
3086406306mS PRN: WARNING:
3086406306mS PRN: 12:29:32
3086406306mS PRN:
3086406310mS PRN: Falc 5 slip
3086406310mS PRN: WARNING:
3086406310mS PRN: ****Reset Slip Store Falc 5 2 0
3086406310mS PRN:
3086406310mS PRN: WARNING:
3086406310mS PRN: 12:29:32
3086406311mS PRN:
3086406312mS ISDNL1Evt: v=5 peb=5,F3 F1
3086407023mS CMARS: Retarget existing BUSY targets - Num of Busy Targets: 1 - Current Form: MainAll
3086407023mS CMARS: Target: Short_Code: 1XXXXXXXXXX; - Line_Group_ID: 1 - Telephone_Number: 1N - Line_Status: CMARS_OUTOFSERVICE
3086407023mS CMTARGET: Problem with Line Id: 31, Unlicenced -1, NewCallResourceCheck( ) -1

When I use a manual Short Code (*9N) for the SCN based route it works fine.

Any ideas?

 

[amriddle01]

Line ID 31 is unlicenced, is that your fallback route? with line 5 being your main line?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[waldrondigital]

Thanks for the speedy reply amriddle... yes that is my fallback. I point *9N to the same and it works.

 

[amriddle01]

Is this an IP500? Do you have any networking licences?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[waldrondigital]

Yes and each side has:

Mobility Features
Phone Manager Pro (per seat)
Additional Voicemail Pro (ports)
IP500 Voice Networking (Base 4 channels)
IP500 Universal PRI (Additional channels)
eBLF
Voicemail Pro (4 Ports)
IP500 Upgrade Standard to Professional
Advanced Small Community Networking
SoftConsole (users)
IP500 Universal PRI (Additional channels)
IP500 VCM Channels (4)

Is there something license related that would cause the failover to fail but the shortcode to work?

Thanks again!

 

[amriddle01]

Were all calls failing or just some? Could it be you had maxxed out the 4 call networking licences? And when you tested with the shortcode some had become free?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[waldrondigital]

Actually we have 4+4 which probably wasn't represented in that CSV license export I pasted. We have the VCM module (4) plus 4 additional we purchased separately.

The shortcode worked every time.
The ARS alternate routing to our Main (PRI) form would just report WAITING-FOR-LINE and never worked... with the dump above in monitor.

I wish I was at that location as I could have messed with it a bit more.

 

[amriddle01]

http://www.ipoffice.tel

send a mail with the .cfg attached to my home address from that site...if you want I'll check the config for you

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[waldrondigital]

Thanks a bunch Andrew... coming your way now. I owe ya one.

 

[amriddle01]

You need to put the alternate route in the field at the bottom of the ARS table labelled "Additional Route" the "out of service" route is for when you take it out of servive manually ;-)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[waldrondigital]

Thanks Andrew! I feel a little dumb...

 

[amriddle01]

No worries

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers