out of office assistant says its on but isn't

[jimorus]

Several weeks ago there was a problem requiring a restore from back up. The former mail admin had never done one and things were down for several days. Several mailboxes noe have a problem with the out of office message. The applet says it is on, when you start outlook it asks if you wish to shut ooa down.

I tried recreating the user's profile on his machine, I then tried to set him up on another machine, where the assistant is working and I also tried accessing the mailbox via the Exchange admin account, from both boxes, with no change in the outcome.

I figure these steps eliminated it as an Outlook problem.
The last thing I can think of is exporting the mail, deleting the mailboxes and recreating the mailboxes and importing the mail.

Any suggestions appreciated

jimorus

 

[beckas]

Try logging into the user's e-mail account via Outlook Web and enable the Out of Office assitant. If that doesn't work, disable all of the user's mailbox mail rules and see if the Out of Office assistant works. If that doesn't work, the Clean Sweep Tool can be used to correct the problem. Instructions are at

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q174045

(I found the Clnswp32.dll file out on the internet.) You may need to get a copy of the Microsoft Exchange Client in order to run the Clean Sweep Tool.

 

[jimorus]

I was able to get cleansweep to work last night.

Thank you