Out Of Office Assistant Problem (HELP)

[mzysk]

Ladies and Gentelmen

Please help I have this guy that was gone for a week he had his Out Of Office Assistant on. When he came back and turned off there was no e-mail in his inbox from that whole week. I have no clue what the problem could be. There is nothing stuck in the queues. Please help

 

[PScottC]

Was the user's account disabled while he was out of office?

PSC

Governments and corporations need people like you and me. We are samurai. The keyboard cowboys. And all those other people out there who have no idea what's going on are the cattle. Mooo! --Mr. The Plague, from the movie "Hackers

 

[ivow]

I recommend taking a look at his client to see if his messages go copied down somewhere else. Maybe he was accessing it through POP3 or has download settings on another computer. Also check his Outlook settings, sometimes users do the silliest things.

ivo

Ivo

 

[mzysk]

No account was not disabled. He went to our NY location for few days I helped him to set up his e-mail in NY. We keep all of our stuff on exchange we don't use pst files.

 

[Stat1c]

If someone else set up his OOF, did they accidently change his outlook to recieve to personal files. In Outlook >Tools >Options >Mail Setup > Email Accounts > Deliver new email to the following location

Get Fat Up!

 

[mzysk]

Stat
That would create a pst file I searched can't find anything.

 

[mzysk]

Got it fixed I took everyhting out of Outlook started from scratch and everything showed up in his Inbox. Thanks guys

 

[Tekmazter]

It sounds like he was using a .pst mzysk. If you reset the profile, he was probably opening Outlook to a personal folder directly. Outlook 2K3 will do this if the user doesn't set it up to connect to Exchange on the first time they open it.