our voicemail does not work with 4 extension length

[PAULNOTTRACEY]

We have a Lucent Definity and a Definity Audix voicemail.
We have recently moved offices and our ddi range has changed.
Our carrier now sends us 4 digits instead of 5.
We have changed all extensions to a 4-digit extension length range and all works ok
The problem is that our voicemail does not work with 4 extension length range.

When we change machine in Audix to 4 digits the calls don’t go through.
If we change machine to 5 digits calls go through.

Any ideas?


dwalin (TechnicalUser) Nov 19, 2004
did you change the number of digits on the system-parameters features form?

Thank dwalin
for this valuable post!



PAULNOTTRACEY (TechnicalUser) Nov 19, 2004
Hi Thanks

I changed MWI-number of digits per audix subsriber to 4
I can not see any other references to Audix or 5 digt length.


Any ideas?