OTM 3

[NorstarOption]

I'm getting an error if I'm trying to retrieve a TN.

Unable to read Station File: (Record Locked by Another user)

 

[mars1947]

Re-boot to PC running OTM

 

[NorstarOption]

I rebooted the server and now I'm getting this error when I try to open and log in to OTM Navigator.

Can't create OTMAuthentication Instance.
Authentication: 8000401a

 

[johnpoole]

otm, don't you just love it.. fair chance that the pty ports all locked out because the server didn't log out..
if you can log into cli >who return will show the status and forc x will force that port off.. if you have level 2pwd

john poole
bellsouth business
columbia,sc

 

[yyrkroon]

Symptom:
Error: Can't create OTMAuthentication Instance.
Error: Authentication: 8000401a
OTM client access without the administrative user logged in to the Server fails.



Problem Resolution

Fix:
Workaround:

Configuring a Windows 2000 server to allow OTM client access without user logged in.

By default, OTM applications are configured to run in interactive mode; that is, a Windows user (with administrative privileges) must be logged into the Server PC for OTM applications to run on the clients (this include both PC and Web clients).

The following configuration change is recommended for a Windows 2000 Server to allow OTM client access without the administrative user logged in to the Server at all times:

On the Windows 2000 Server:

1. Go to Start -> Programs -> Administrative Tools -> Component Services .

2. From Component Services window, expand Computers -> My Computer -> COM+ Applications.

3. Select OTM Application and open the Properties window.

4. Select the Identity tab and click on the "This User" radio button.

5. Enter the local administrator account and password.

6. Click OK.

The above workaround works fine for all applications except DECT. To allow DECT to operate in non-interactive mode, use the following workaround:

1. Create a new service DECT-JVM using command line tool INSTSRV.
a. INSTSRV DECT-JVM "c:\Nortel\Common Services\Program Files\srvany.exe".
b. Open Control Panel -> Services -> select DECT-JVM -> Properties. Specify Startup type as automatic.

Note: Proceed with proper drive name if OTM is not installed in C:\.

2. Remove Dect server launching from OTMWatchDog services.
a. Run Registry Editor (Regedit.exe) and locate the following subkey HKEY_LOCAL_MACHINE\SOFTWARE\NORMAT\SMP\OTMServices and remove the key "DECT".

3. Create REGISTRY entry for srvany.exe parameters.
a. Run Registry Editor (Regedit.exe) and locate the following subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DECT-JVM
b. From the Edit menu, click Add Key.
Key Name: Parameters
Class : <leave blank>
c. Select the Parameters key. From the Edit menu, click Add Value. Enter following keys and click OK.
Value Name: Application
Data Type : REG_SZ
String : "C:\Program Files\JavaSoft\JRE\1.3.1_02\bin\java.exe"
Value Name: AppParameters
Data Type: REG_SZ
String: "-Xrs com.nortelnetworks.otmP.dectP.systemP.serverP.MiddleTierC"

4. Set Classpath and Library path environment variable.
a. Right-click on My Computer -> Properties -> Advanced tab - Open environmental variables
b. Add "C:\Nortel\M1\Dect\Program Files;C:\Program Files\Common Files\system\ado;C:\Nortel\Common Services\Program Files" to Path
c. Add "C:\Nortel\OMServices\OMDect\Classes;C:\Nortel\OMServices\OMDect\Classes\comm.jar" to CLASSPATH.

Note: Reboot the PC after changing the environment variables

 

[NorstarOption]

John, yep I hate the OTM.

Thanks, yyrkroon

I did the first part, and OTM is back is business again.

 

[jadomini]

Thanks, yykroon!!
Fixed my issue also.