Openscape 4000 V8 Assistant Reinstallation

[Ashraf Aziz]

Dear Team,

I have some issue with Assistant and I want to re-install the Assistant.
My Question is as follows.

1: Do I need to backup any think from system before I reinstall assistant,
2: If I re-install the Assistant will I loss any data or License.

Best Regards

Ashraf Aziz

 

[Eldar Huseynov]

1: Do I need to backup any think from system before I reinstall assistant, -no
2: If I re-install the Assistant will I loss any data or License. -no

 

[Ashraf Aziz]

Thanks.
What about hotfix.
Do we need to Re install?

 

[Eldar Huseynov]

after Assistant re-installation, all assistant hotfixes to be installed.

 

[Ashraf Aziz]

Thanks

 

[Ashraf Aziz]

I was not able to find hotfix file, is there any way to copy from running system and then reinstall After Assistant reinstalling.

 

[Eldar Huseynov]

no, you should download hotfixes from Partner Portal.
just reinstall the Assistant and show the release here, so I'll look for the corresponding hotfixes for you

 

[Ashraf Aziz]

Component	Version
Platform	V8 R1.19.3
Assistant	V8 R1.19.7
RMX	V8 R1.19.30
CSTA	V8 R1.234.4
SoftGate on Platform	L0-T4T.A6.001-005
OpenScape FM	V8 R0.63.6

 

[Eldar Huseynov]

if the SSP for your system is active - you should to update the Platform first

 

[Eldar Huseynov]

the hotfix attached

 

[Eldar Huseynov]

just unzip it, inside the folder find .tar file