I have a customer using the One-X portal (chrome) and it works just fine. When I set up the Avaya desktop client plug in, it is not showing all the same information as One-X. For example, when a user initiates a call,the timer starts in the call pane of one-x but nothing appears in the outlook plug in. In addition, the plug in will show different users being busy or do not disturb when they are not. All the while, One-X portal working fine. I can right-click on a contact in outlook, go down to IP Office and make the call. But current call status does not show on the plug in. I assume this is a PC/Firewall/Spam Filter issue but any outlook tips would be appreciated.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
One-X portal plug in to Microsoft Outlook
- Thread starter gddoec
- Start date
- Thread starter
- #3
- Thread starter
- #5
OK. Finally able to control the plug in. Not only does it need admin rights but it needs DOMAIN ADMINISTRATOR RIGHTS. This is really an untenable situation as we obviously can't give 90 users domain admin rights. Is there anything that can be done with the server to somewhat lower the security level? Did Avaya Beta test this thing so that only users with Domain Admin level rights can use the plug in? I'm missing something here.
- Status
Similar threads
- Question