One-X Gateway no Auto Attendent

[mabhatter]

I'm having issues with the One-X gateway where clients call in and it won't go to the Auto Attendent. This usually happens after someone has just called in and hung up. It's almost as if the Gateway doesn't get a disconnect. I have the latest Avaya updates on the system which is 2 years old now. Has anyone else experienced this?

Thanks!

Mabhatter

 

[amriddle01]

That system is no longer being sold as it was found to be very unreliable to say the least, I would personally advise to change it out for a small IP Office (which is what this forum is for) but that will not help your current issue, not being too famailiar with how it works I would say you need to adjust the disconnect timers (if you can) and also ensure the providor uses disconnect clear on the line

ACSS Small and Medium Enterprise (SME) Communications

I've just bought a brand new car and on the way out of the dealership the engine seized, they want £2000 paid in advance to look at it which they will keep if they can find a way to blame me for it......Remind you of anything