One phone will not join ACD queue.

[takmsdsm]

I have 1 phone out of a group of 12 that will join the acd queue. It will program on the pbx without any errors, but does not display "logged out" and does nothing except display the acd queue number when i press key 00 instead of the

GRP XXXX
SPV PRIORITY 1

that i get on the agents phones. there are plenty of spots open on the acd.

Here is the programming on that phone from LD 20.

TN 14 2
DATE
PAGE
DES

DES INB
TN 014 0 00 02
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 2600
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FND HTD ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 2600
LHK 2
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5700 0 7055
AGN
01 SCR 4055 0 MARP
CPND
NAME Chris *****
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 ADL 16
05 ADL 16
06 ADL 16
07
08
09 MCR 2551 0
10 ADL 16
11
12 NRD
13 MSB
14 MWK 2600
15
DATE 8 JUN 2006

and here is the programming of a working acd agents.

TN 14 2
DATE
PAGE
DES

DES INB
TN 014 0 00 02
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 2600
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FND HTD ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 2600
LHK 2
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5700 0 7055
AGN
01 SCR 4055 0 MARP
CPND
NAME Chris Canby
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 ADL 16
05 ADL 16
06 ADL 16
07
08
09 MCR 2551 0
10 ADL 16
11
12 NRD
13 MSB
14 MWK 2600
15
DATE 8 JUN 2006

Am i overlooking something simple?

 

[takmsdsm]

Im sorry here is the working one

TN 11 4
DATE
PAGE
DES

DES INB
TN 011 0 00 04
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 2600
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 2600
LHK 2
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5700 0 7064
AGN
01 SCR 4064 0 MARP
CPND
NAME Jenny Gix
XPLN 27
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 ADL 16
05 ADL 16
06 ADL 16
07
08 MCR 4000 0
CPND
NAME emark Solutions
XPLN 27
DISPLAY_FMT FIRST,LAST
09 MCR 2551 0
10 ADL 16
11 ADL 16 9
12 NRD
13 MSB
14 MWK 2600
15
DATE 7 JUN 2006

 

[brewerdude]

Can we get a print out of the Queue? What is the MAXP set to?

You're also going to want to set FNA and HTA is the CLS or the user's calls won't go to voicemail.

 

[takmsdsm]

actually i found out the problem, his phone was an older 2616 phone and didnt display those lines. ill look into tho hta and fna now.

 

[acewarlock]

Also why is LHK 2 ?

Key 2 is TRN

LHK 1

 

[takmsdsm]

what is LHK? and why should it be set to 1? excuse my ignorance lol.

 

[TAnselm]

LHK is Last Hunt Key. IT's for when the first key "KEY 0" is busy it automatically hunt to the second key "Key 1". This is also required for voicemail when the primary key on the ACD phone is "Key 1".