Are they running the cripled demo version or the fully implemented "paid" version?
We had a number of issues w/the demo & Active Directory when the trial license expired, but seems to be (so far, less than 1 week into it) running OK with the full licensed vers. Right now only 5 "guinea pigs" - we have to be careful rolling this stuff out because as you've just discovered it's very easy to get burnt.
Remember too where it came from. Unless I'm mistaken I believe it was same outfit who gave us the Screensaver App for the 5340, which most would agree is severely broken.
Going forward I see the potential to deploy well over 1,000 seat licenses of that nifty little gadget, but it absolutely, positively has to work and not become a support liability. That's why I only gave it to 5 people on the condition of "try it".