offer remote assistance 1

[remain]

I've been working on this for weeks. I'm trying to get it so that I can offer remote assistance to another computer.

when I try to connect to another computer it says: "Access to the requested resource has been disabled by your administrator"

I've enabled remote assistance in the system settings and I've enabled Solicit and offer assistance in the group policies. I've added the same users to both computers to be able to offer.

The computers will assist each other if I send out the invitation, so I know that it is working, just not the offering.

Thanks,

 

[NetworkAdmin123]

Doesn't solicit have to be disabled to automatically connect without the invite.

 

[linney]

301527 - How to configure a computer to receive Remote Assistance offers in Windows XP and Windows 2003

http://support.microsoft.com/default.aspx?kbid=301527&FR=1

306496 - How to configure or disable Solicited Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;306496&FR=1&PA=1&SD=HSCH

300546 - Overview of Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;300546&FR=1&PA=1&SD=HSCH

To offer remote assistance type the following in the start run box -

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm

(all one line with no spaces)

 

[remain]

I've been trying to get the offer remote assistance to work for almost a month and that line did it...in the past going through the help and support menu it was telling me program was unable to start.

anyway, thanks!

 

[remain]

The next step for me is to try it from behind a cable router...I'm using a simple Linksys router and enabled pass through on port 3389 to my computer. I can't find my computer using Remote assistance, but I can connect with Remote Desktop, are there any other ports that I need to open up to make this happen? Is there an easier way to do this with this router? The goal is to be able to support remote salespeople who either work from home or in an office by themselves, usually in a different state or at least an hour away from our office, making this sort of thing ideal.

Also I've tried requesting assistance and offering assistance and neither seems to enable the expert computer to reach the novice.

Thanks.

 

[stunpals]

Is there a way so that as an administrator you dont need the users permission to take control of the computer..?

 

[bcastner]

stunpals,

Forum member Bob Linn raised this quetion as to how to allow unsolicted remote assistnace requests, so the following is essentially a restatement of the advice he received.
You must be using Service Pack 2, or Windows 2003.

Start, Run, gpedit.msc
Computer Configuration
Administrative templates
System
Remote Assistance

You need to add and enable in both selections the users and groups that are offering unsolicited remote assistance.

I would follow-up in the entries for Terminal Services to add the user/group of interest.

 

[remain]

In other words, no, you can't control the computer without user's permission using Remote Assistance.

I gave up on this as a method of remote control. It only works within the network, and took too much configuration from initial install to get to work. If you have to control computers there are easier to use, free solutions all over the place (mainly VNC) and there are so many versions of VNC, you're sure to find one that fits what you need. My company is now using UltraVNC.

 

[stunpals]

I did find a msg posted here that showed changes to 2 files on the client to allow no interaction by the end users for Remote Assistance connection. But I have always been a fan of VNC.

I downloaded the UltraVnc as you suggested and was wondering what you use to deploy it.? With the WinVnc that I have been using SystemTools Remote Control Manager, an old version that was free.
I guess what files I needed for the push and it seems to work.. Do you see any problems with using SystemTools Remote Control Manager and what do you use.?

 

[remain]

We've just been installing it manually. There were two reasons that I went with UltraVNC: 1) It has encryption and 2) it's mixed with TightVNC for speed also you can have winlogon authentication, I'm not sure that WinVNC allowed that. The problem with the encryption is that you have to have a key on both ends + there's a lot of configuration you have to do, so I'm not sure if a manager that isn't designed for it (which there isn't just yet) will work right.