# of rings before voice mail will pick up 2

[monet1369]

Hi, I have just taken over administration of our nortel phone system. I am having the worst time figuring out how to change the number of rings on each phone before the voicemail picks up. I have looked over the books that I have but have been unable to find any information on how to do this. I have found info. on changing this on each line, but not on each individual phone. Can anyone help?

Thanks,

Amy

 

[executone]

Changing the Fowarding capability on a phone1)
1) Press FEATURE * * 2 6 6 3 4 4
2) Enter Password: 2 6 6 3 4 4
Display will read: " Terminals & Sets"
3) Press: SHOW
Display will read: "Show Set"
Enter the extension number that you want to change
4) Press: SHOW
Display will read: "The extension number and the current name"
5) Press: SHOW
Display will read: "Line Access"
7) Press: NEXT
Display will read: "Capabilities"
8) Press: SHOW
Display will read: "Fwd no Answer"
9) Press: SHOW
Display will read: "Forward to: ___"
Enter the extension number for where you want the calls to go(voicemail DN)
10) Press: NEXT
Display will read: "Forward delay: __"
Enter the number of rings
11) Press: NEXT
Display will read: "Forward on busy"
12) Press: SHOW
Display will read: "Forward to: __"
Press the change "softkey" and enter the extension for where you want the calls to call(voicemail DN)

Good Luck!!

 

[GatorDave]

Hi Amy,
I believe the setting you are looking for is found under each individual set.
Don't think of it as the Voice Mail picking up the call as much as the phone system giving the call to the Voice Mail system.
Look under set capailities and then you need to set call-forward to the voice mail extension. Also, don't forget to set the number of rings.
GatorDave
PS: If this was too vague, write me back and I will get more into detail with you. Have a great day!

 

[GatorDave]

...or just read the reply that came in right before mine did that was infinitely more helpful :>)
GatorDave

 

[monet1369]

I just wanted to thank everyone who helped me with this issue. All of your solutions worked like a charm! Thank you soooo much!

Amy