Odd Print issues

[BobBrooks]

I have a user on the network than when printing from Adobe Acrobat 6.0 Professional and a proprietary Application that uses Crystal Reports 7 to print reports, the wait time from clicking on print to printer selection is extremely long. the actual process including the actual printing from there on is normal. Print jobs from other applications are normal from start to finish. All settings are normal. Reinstalling the print driver does not affect operation. Printing to a network printer instead of a local printer makes no difference. System RAM is at maximum, system resources are good, local printer has 64mb RAM, PC is 1Gb PIII with (1) 40Bg HDD (75% Free Space) and (1) 80 Gb HDD (60% Free Space) Any Ideas on what might cause this and how to correct it? Many Thanks in advance to all who reply.

 

[firewolfrl]

You might want to check your Fonts.

 

[BobBrooks]

I have checked the fonts prior to posting my original thread and all seems well. this occured only after the Pc was upgrades to Windows XP Pro and sp2 from Windows 2000 Pro.

 

[linney]

Any patches for your version of Adobe Acrobat 6.0, or have you considered upgrading to a later version?

Anything showing in the Event Viewer?

Capture Print Output to File
thread779-1096897

You cannot print documents after upgrade to Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;315325&FR=1&PA=1&SD=HSCH

Unable to print to Deskjet 540 with XP2
thread779-970382

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp

 

[firewolfrl]

I have to agree with linney
sometimes a simple patch fixes the problem.
I would uninstall and reinstall first(before the patch)

 

[usakjw]

Consider upgrading to verion 7.0

 

[BobBrooks]

All Windows and Adobe patches are up to date, Acrobat has been uninstalled, reinstalled and updated. The problem is the print queue not the printing. It may take 1-2 minutes before the print queue window appears and after selecting print to the default printer, printing begins quickly and proceeds normally.

 

[BadFrog]

What model printer are you using? Are the printer drivers current? Is the printer driver PCL or Postscript? Have tried mapping the printer through an LPR port?

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[firewolfrl]

what make/model printers are you using?
how long of a warrm up period is normal?
sounds to me like just plain slow communication to the printer or the buffer on the printer is being slow. but hey...it still works atleast

 

[BobBrooks]

To Badfrog: Local Printer via USB or Parallel Port

Local: HP Business Inkjet 2300 / Latest Windows Drivers (PLC5&6) / Yes /

Konica Minolta DJ470 via LPR to ip address or any of 3 others on the network.

It doesn't matter which Printer is chosen, the PRINT QUEUE is what take 1-2 minutes to appear, the Printer from that point on works perfectly.

 

[BadFrog]

What do you mean when tou say, "PRINT QUEUE"? When you LPR you are in effect bypassing any print queue's, same if you print USB or parallel. Is this the only printing process that has this delay? Is it possible that there is a data gathering process being generated (via crystal reports)after clicking print that is causing the delay? If it doesn't happen when printin from other apps then I would suspect that would be the case.

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[BobBrooks]

I realize that not everyone uses Adobe Acrobat or Crystal reports, for this reason I have previously refrained from using the terms PRINT QUEUE (this is a Windows NT 4.0 network, not a Novell server system and no internal/external print server is involved in the local print job).

Both applications upon selection of the print command, display a preview of the document (in one form or another) and provide the opportunity to select a printer (either the default or another defined printer). Once this selection has been made the job is sent to the printer.

The area of distress is the waiting period for the preview to display the compiled document.

The final print confirmation is the application releasing the job to the printer(no problem here)

This behavour started after the upgrade to XP and is only on this one pc.

 

[BadFrog]

It sounds like either adobe or crystal reports is having issues. Perhaps the XP upgrade was not completely successful since you mention it only happens on that PC. If other PC's that went through the same upgrade can run that process with no delay then I would consider re-imaging that PC.

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[linney]

cancelled print job won't go away & holding queu hostage
thread779-642863

Print Preview stops responding when you preview an HTML e-mail document in Internet Explorer 6.0 Service Pack 1

http://support.microsoft.com/default.aspx?scid=kb;en-us;833978&FR=1&PA=1&SD=HSCH

Resources for troubleshooting printing problems in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;308028&FR=1&PA=1&SD=HSCH

http://www.compphix.com/xpprintprob.html

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm