observe function

[radrman]

Observe functionality seems to be nonfunctional.
while trying use observe key, supervisor receives fast busy signal. Supervisor also indicated that she was able to obsere prior to this week.

 

[sandyml]

Have you installed a third-party application to record agent interactions or the like? An agent can only be observed by one "supervisor" at a time, and those applications typically use a supervisor observe emulation. Or, has a change been made to the queue concerning what the supervisor can observe (such as yes or no on personal DN calls)?

 

[radrman]

We have been able to use the observe function prior to about 2 weeks ago.
There have been no changes in the PBX.

 

[radrman]

We have been able to use the observe function prior to about 2 weeks ago.
There have been no changes in the PBX.

 

[phnechic]

You might try disabling/enabling the set. What type of phone? If a 2000 series, perhaps a keycap was moved on the phone. Might want to make sure the programming matches the labeling.

 

[Magpye]

Might want to check that the agent is still assigned to that supervisor.
From what I recall, supervisors can only observe agents that are assigned to them.