Number of rings before pickup for Autoattendant

[PhoneNewbie]

Hi,

I'm using an IP Office 406 unit (3.something) w/Voicemail Pro. I have my incoming call route set to go directly to VM:My_Auto_Attendant. What I'm trying to figure out is how to reduce the number of rings before it actually picks up. Right now it takes 2 rings and we have another site that it picks up immediately. I can't seem to find the setting that is different between the two. Please advise and thanks,

/Stu

 

[aarenot]

Stu,
In manager configuration tree, lines, analog options, trunk type is probably set to loop start ICLID, change it to loop start. This will be only if you have analog lines on the system, and will also disable your caller ID if you have it in the USA. CLID data comes between the 1st and 2nd ring, so it must ring that long or CLID will not be recieved anyway.

 

[Gibsonic]

does the site that picks up immediately have a PRI? sites with PRI should be able to not even ring or only a single "ring-back" to the caller from the CO

 

[PhoneNewbie]

Hi guys,

Thanks - that is good to know about the caller ID and the PRI...maybe that is the difference. They are both listed as the ICLID type but on the site that picks up immediately, it is a PRI (and the area doesn't support Called ID on the lines we have). Since I do want the caller ID for the ringing site, I guess I just need to wait for the extra ring.

Thanks for the help!

/Stu