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Ntbackup terminates with c0000005 (access violation) on Win2k SP4

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dlalonde

MIS
Jul 23, 2001
7
US
While attempting to restore a file from a backup tape
Ntbackup has unexpectedly terminated with an access
violation on a WIndows 2000 Server SP4 machine. Has any
one else heard of this problem or a solution to it?

Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 9/24/2003
Time: 3:59:18 PM
User: N/A
Computer: .
Description:
The application, ntbackup.exe, generated an application
error The error occurred on 09/24/2003 @ 15:59:18.606 The
exception generated was c0000005 at address 0103878B
(<nosymbols>)
Data:
0000: 0d 0a 0d 0a 41 70 70 6c ....Appl
0008: 69 63 61 74 69 6f 6e 20 ication
0010: 65 78 63 65 70 74 69 6f exceptio
0018: 6e 20 6f 63 63 75 72 72 n occurr
0020: 65 64 3a 0d 0a 20 20 20 ed:..
0028: 20 20 20 20 20 41 70 70 App
0030: 3a 20 6e 74 62 61 63 6b : ntback
0038: 75 70 2e 65 78 65 20 28 up.exe (
0040: 70 69 64 3d 32 36 30 30 pid=2600
0048: 29 0d 0a 20 20 20 20 20 )..
0050: 20 20 20 57 68 65 6e 3a When:
0058: 20 39 2f 32 34 2f 32 30 9/24/20
0060: 30 33 20 40 20 31 35 3a 03 @ 15:
0068: 35 39 3a 31 38 2e 36 30 59:18.60
0070: 36 0d 0a 20 20 20 20 20 6..
0078: 20 20 20 45 78 63 65 70 Excep
0080: 74 69 6f 6e 20 6e 75 6d tion num
0088: 62 65 72 3a 20 63 30 30 ber: c00
0090: 30 30 30 30 35 20 28 61 00005 (a
0098: 63 63 65 73 73 20 76 69 ccess vi
00a0: 6f 6c 61 74 69 6f 6e 29 olation)
00a8: 0d 0a 0d 0a 2a 2d 2d 2d ....*---
00b0: 2d 3e 20 53 79 73 74 65 -> Syste
00b8: 6d 20 49 6e 66 6f 72 6d m Inform
00c0: 61 74 69 6f 6e 20 3c 2d ation <-
00c8: 2d 2d 2d 2a 0d 0a 20 20 ---*..
00d0: 20 20 20 20 20 20 43 6f Co
00d8: 6d 70 75 74 65 72 20 4e mputer N
00e0: 61 6d 65 3a 20 ame:
00e8: 0d 0a 20 20 ..
00f0: 20 20 20 20 20 20 55 73 Us
00f8: 65 72 20 4e 61 6d 65 3a er Name:
0100: 20
0108: 0d 0a
0110: 20 20 20 20 20 20 20 20
0118: 4e 75 6d 62 65 72 20 6f Number o
0120: 66 20 50 72 6f 63 65 73 f Proces
0128: 73 6f 72 73 3a 20 32 0d sors: 2.
0130: 0a 20 20 20 20 20 20 20 .
0138: 20 50 72 6f 63 65 73 73 Process
0140: 6f 72 20 54 79 70 65 3a or Type:
0148: 20 78 38 36 20 46 61 6d x86 Fam
0150: 69 6c 79 20 36 20 4d 6f ily 6 Mo
0158: 64 65 6c 20 38 20 53 74 del 8 St
0160: 65 70 70 69 6e 67 20 33 epping 3
0168: 0d 0a 20 20 20 20 20 20 ..
0170: 20 20 57 69 6e 64 6f 77 Window
0178: 73 20 32 30 30 30 20 56 s 2000 V
0180: 65 72 73 69 6f 6e 3a 20 ersion:
0188: 35 2e 30 0d 0a 20 20 20 5.0..
0190: 20 20 20 20 20 43 75 72 Cur
0198: 72 65 6e 74 20 42 75 69 rent Bui
01a0: 6c 64 3a 20 32 31 39 35 ld: 2195
01a8: 0d 0a 20 20 20 20 20 20 ..
01b0: 20 20 53 65 72 76 69 63 Servic
01b8: 65 20 50 61 63 6b 3a 20 e Pack:
01c0: 34 0d 0a 20 20 20 20 20 4..
01c8: 20 20 20 43 75 72 72 65 Curre
01d0: 6e 74 20 54 79 70 65 3a nt Type:
01d8: 20 4d 75 6c 74 69 70 72 Multipr
01e0: 6f 63 65 73 73 6f 72 20 ocessor
01e8: 46 72 65 65 0d 0a 20 20 Free..
01f0: 20 20 20 20 20 20 52 65 Re
01f8: 67 69 73 74 65 72 65 64 gistered
0200: 20 4f 72 67 61 6e 69 7a Organiz
0208: 61 74 69 6f 6e 3a 20 55 ation: U
0210: 6e 69 74 65 64 20 57 61 nited Wa
0218: 79 0d 0a 20 20 20 20 20 y..
0220: 20 20 20 52 65 67 69 73 Regis
0228: 74 65 72 65 64 20 4f 77 tered Ow
0230: 6e 65 72 3a 20 ner:
0238:
0240:
0248: 0a 2a 2d 2d 2d 2d 3e 20 .*---->
0250: 54 61 73 6b 20 4c 69 73 Task Lis
0258: 74 20 3c 2d 2d 2d 2d 2a t <----*
0260: 0d 0a 20 20 20 30 20 49 .. 0 I
0268: 64 6c 65 2e 65 78 65 0d dle.exe.
0270: 0a 20 20 20 38 20 53 79 . 8 Sy
0278: 73 74 65 6d 2e 65 78 65 stem.exe
0280: 0d 0a 20 31 39 36 20 53 .. 196 S
0288: 4d 53 53 2e 65 78 65 0d MSS.exe.
0290: 0a 20 32 32 30 20 43 53 . 220 CS
0298: 52 53 53 2e 65 78 65 0d RSS.exe.
02a0: 0a 20 32 34 34 20 57 49 . 244 WI
02a8: 4e 4c 4f 47 4f 4e 2e 65 NLOGON.e
02b0: 78 65 0d 0a 20 32 37 32 xe.. 272
02b8: 20 53 45 52 56 49 43 45 SERVICE
02c0: 53 2e 65 78 65 0d 0a 20 S.exe..
02c8: 32 38 34 20 4c 53 41 53 284 LSAS
02d0: 53 2e 65 78 65 0d 0a 20 S.exe..
02d8: 33 39 32 20 74 65 72 6d 392 term
02e0: 73 72 76 2e 65 78 65 0d srv.exe.
02e8: 0a 20 35 30 38 20 73 76 . 508 sv
02f0: 63 68 6f 73 74 2e 65 78 chost.ex
02f8: 65 0d 0a 20 35 34 34 20 e.. 544
0300: 73 70 6f 6f 6c 73 76 2e spoolsv.
0308: 65 78 65 0d 0a 20 38 35 exe.. 85

Had to trim the dump to get it posted.
 
We have found a solution to this problem. We were able to restore the file using a server running Windows NT 4.0 SP6a. This makes no sense but I guess this is a good reason for keeping an NT 4.0 server around!
 
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