NTBackup does not list any servers under the MS Exchange node

[dalchri]

I am trying to perform a simple backup using NTBackup to troubleshoot a problem that I am having with Ultrabac. To the best of my knowledge, I am running Exchange 2000 SP2. I'm not sure because I can't find any articles that tell me how to determine this. I just looked at the version of Store.exe.

According to the Microsoft instructions, I am supposed to select the server I want to backup under the "Exchange Server" node. I have a "Microsoft Exchange" node and a "Microsoft Exchange Server" node.

When I try to expand the "Microsoft Exchange" node, I get a message prompt with the title "Remote Storage" asking me to type in the name of the server. After I type in the network name of my exchange server, there is a pause and then no servers are listed.

Under the "Microsoft Exchange Server" node, my server is listed but I can't select it directly like the instructions say. I have to expand that server and select the Information Store node that is below it.

Is there supposed to be a list of servers under the Microsoft Exchange node?

Is it normal to get a prompt asking for the name of the server?

Does anyone know how to resolve this issue if it is not normal?

Thank you for your help!

 

[quell]

If you have upgraded from exchagne 5.5 to 2000 in the backup utility there will be Microsoft Exchange and Microsoft Exchange Server. Make sure your trying to exspand the Microsoft Exchange Server and not Microsoft Exchange. I did this a few times also. I was looking at the exchange 5.5 backup option verses the 2000.