NT4: SCSI tape drive problem

[dkwj]

Hi there,

Recently we have just purchased an internal HP StorageWorks 72DAT tape drive for our NT4 (with SP6) system in order to replace the faulty HP SureStore T20 tape dirve.

The driver installed without any problem and the system can recognized the tape drive under the tape devices (in control panel). So I presume it is working fine. However, whenever I check on the event viewer, I got the following message:

"The driver detected a controller error on \Device\ScsiPort0"

Any idea on this message? I have checked Microsoft Knowledgebase but doesn't find it helpful.

For back software, we are using Arcserve 2000 ver 7.0. It detects the drive but can't read the tape catridge. It shows unreadable media.

To further find out the problem, I try to use the NT4 backup software and it shows the following error message when start:

"A tape device has been detected, and the tape driver started. However, the tape device is not responding. Check that the tape device is on and cables are properly connected."

Hope someone out there can advise me on what possible happen here and what should I do next. What possible the problem that caused the above messages?

Thanks in advance.


Danny Koh
System Administrator

 

[comtec17]

Have you checked to see if the SCSI ID on the new Tape Drive and that it is the only device with that ID on the SCSI BUS?

 

[dkwj]

Thanks for your reply... yup... on the control, there are only 2 devices - CDROM drive and the tape drive. The CDROM drive is set to ID5 and the tape drive is set to ID3.

Harddisk are run on another RAID controller.

Just wondering, if there is an ID conflict, isn't the event viewer should shows ID conflict error instead of Event ID 11? Driver installation should be failed right if ID conflict? Correct me if I'm wrong as I'm not really a NT guy.

Thanks.


Danny Koh
System Administrator