migratorman
Vendor
Does anyone have some sample NSBR scripts that they would be willing to share. I would like to see the Network_Script as well.
Thanks
Thanks
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NSBR Scripts
- Thread starter migratorman
- Start date
- Status
Hello Migrator Man,
In terms of a NSBR script, I just have everything queueing locally first and then to the network skillset..
For example...
IF NOT OUT OF SERVICE Cust_Care THEN
QUEUE TO SKILLSET Cust_Care
WAIT 2
ELSE
ROUTE CALL XXXX
END IF
WAIT 2
QUEUE TO NETWORK SKILLSET Net_Cust_Care
WAIT 6
**********************************************
Remember that the network script is only going to be followed if it gets to the destination site but the reserved agent does not take the call and gets bumped back in queue. I have my network skillset just queueing to my most prominent skillset.
In terms of a NSBR script, I just have everything queueing locally first and then to the network skillset..
For example...
IF NOT OUT OF SERVICE Cust_Care THEN
QUEUE TO SKILLSET Cust_Care
WAIT 2
ELSE
ROUTE CALL XXXX
END IF
WAIT 2
QUEUE TO NETWORK SKILLSET Net_Cust_Care
WAIT 6
**********************************************
Remember that the network script is only going to be followed if it gets to the destination site but the reserved agent does not take the call and gets bumped back in queue. I have my network skillset just queueing to my most prominent skillset.
- Status
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