By my experience you shoud also go to LD 23 in Meridian switch and change NRAC prompt in ACD data block to YES (default is NO).
Also our call center management required this service – it works, but in SCCS rel 4.0 :
- on line info is not possible, you have no info on Real Time Display,
- Agent can put every NR Reason, if there is no instant supervision,
- Just history report Not Ready Reason Codes By Agent gives info about this activity.
That is why on our Symposium sites NRD Reason service is implemented but in fact hardly ever used. It would be great service to have code info on RTD , . . . maybe in next SCCS releases.
SashaChris