Not Ready Codes not showing up on Historical reports

[markus115]

I can see the various not ready codes that users key into their phones while viewing real-time reports, but for some reason the only code that seem to show up on any historical report is the 000 - System default not-ready code.

Any ideas?

Using Symposium 5.0

 

[nortelinsd]

Have you checked Access and Partions?

Or check the report itself to make sure it has enough space to print that on the report.


Go Blue Devils!

 

[mte0910]

Maybe your users were looking at reports for activity and not reports for not ready reason. That could explain it, you know, if your users were dumb. That might be what was wrong.

 

[markus115]

You might call them "dumb", but it is a third party application that considers not-ready time to also be an "activity" and thus feels that the Nortel way of separating the two to be "dumb".

 

[markus115]

You might call them "dumb", but it is a third party application that considers not-ready time to also be an "activity" and thus feels that the Nortel way of separating the two to be "dumb". So there!

 

[sandyml]

Now, now, let's not argue! Nortel has provisioned the "Activity Code" so that you can apply it to actual activity (i.e., logged in and at work on a call) as well as Not Ready due to customer demand. Some 3rd party applications may not have been able/felt it was not important to allow activity codes to apply to not ready time. That still doesn't answer markus115's original question.

So, markus115 -- your report does show activity codes (it shows the default, at least). What release and patch level are you at on your server and client(s) involved? Also, can you verify that your phones and PBX database are configured to correctly recognize activity codes (clue: is there an audible sound that even the callers can hear, when codes are entered)? At the surface, it looks like the system is not seeing any activity codes being entered.

Can you set up a test to get that determined? (And don't fuss at me, we're working to fix your problem here)

 

[markus115]

Not arguing, just stating a point. Anyhow, thanks for the reply sandyml. It turned out there really wasn't a problem after all. They found a NOT READY REASON CODE canned report and that gave them what they needed. They were just looking for not ready codes in the activity code reports. It all goes back to them *assuming* that not ready codes should be reported on an activity report. We all know better now.

Thanks for the help.

 

[sandyml]

Glad they figured it out. Honestly, I think they should rename them anyway. How about "Inactivity" codes? Of course, some other suggestions come to mind for specific codes...."netsurfing," "monday morning gossip," "sleeping," "not in the mood" . . . .