Not Getting a "Save As" dialog 3

[GGleason]

I am not getting a "Save As" dialog when selecting this under the File menu. I suspect a registry setting has gone awry. Any thoughts on a fix?

tia,
GGleason

 

[bcastner]

And the program in question?

 

[GGleason]

It was in WordPad. A file with a .SQL extension was opened with WordPad. When the "Save As" was attempted, nothing happend. The same thing has happened with SnagIt.

GGleason

 

[bcastner]

Bear with an explanation for a moment:

File extensions (the part after the "." in a filename) mean something under Windows.

You can pre-define what Microsoft calls "common verbs", such as Open, Save, .etc in the GUI through Folder Options, File types. Or the command line utilities ASSOC and ASSOCIATE.

Lacking an association for .SQL, you are given an optional panel of programs to open the file.

Now we come to "Save as..." as the question. To do a "Save as..." Windows expects to see:
. a formal extension definition
. a file extension handler CLSID
. a "filter" driver reference
. a handler application for the conversion to another file type

None of which by default is offered for a .SQL file type.

Windows is telling you that it is baffled by the file extension, opened the file as you insisted with the program you requested, but is clueless as to how to convert the file to something else.

Does this make sense?

Rename the file extension to something it does know -- .txt, or .jpg or whatever seems sensible, and then open the file with a program that has all of the requisites in place.

 

[GGleason]

I associated an ASCII text file (.txt extension) with UltraEdit32 (an ASCII editor that I highly recommend) and while it loads into the editor properly, it does not get the dialog when I do a File->Save As.

I then attempted to look at the registry settings by going into regedit, but it gave me the following error:

Regedit.exe – Entry Point Not Found

The procedure entry point PrintDlgExW could not be located in the dynamic link library comdlg32.dll

I now think that this is a bigger problem whereas the Save As is just a symptom.
Could this be related?

GGleason

 

[gpalmer711]

Bill Peng from the Microsoft Partner channel suggested the following

Note: You need an XP SP2 slipstream CD. Please refer to:

http://www.winsupersite.com/showcase/windowsxp_sp2_slipstream.asp

Info 1.

Please create another user account, logon as a new user and check whether
the issue persists.

Info 2.

Let's try SubInACL to modify the permissions. (Note: Please logon as the
administrator to test the problem.)

1. Download and install subinacl from:

http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-

93cf-ed6985e3927b&displaylang=en

2. Create a file named reset.cmd in C:\Program Files\Windows Resource
Kits\Tools folder.

3. Edit the reset.cmd file with the following content.

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

4. Enter into CMD prompt.

5. Enter the following commands one at a time and click Enter.

cd\
cd "C:\Program Files\Windows Resource Kits\Tools"
reset.cmd

6. After a few minutes by processing subinacl, please test the problem
again.

Info 3.

Insert the XP SP2 CD and run "sfc /scannow" command to check all protected
system files.

Info 4.

Please follow these steps to reinstall IE.

1. Insert the Windows installation CD to the CD-ROM.
2. Click Start, and click Run.
3. Copy the command prompt below in the Open box, and click OK.

Rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
c:\windows\inf\ie.inf

4. It will display a "File Needed" screen, click "Browse.." and browse to
<CD-ROM drive>\i386, (<CD-ROOM drive> is the drive letter of the CD-ROM,
For example, D.
5. Click Open, click Ok, it should begin reinstalling Internet Explorer.

Info 5.

If the above suggestions cannot solve the problem, I believe that some
kernel files may corrupted. At this point, please repair Windows XP with
Service Pack 2.

STEP 1:

If your Windows XP is preinstalled by OEM (Original Equipment
Manufacturers), please make sure the following file is deleted:

delete %windir%\system32\undo_guimode.txt

Please also read the article below:

312369 You May Lose Data or Program Settings After Reinstalling, Repairing,
or

http://support.microsoft.com/?id=312369

STEP 2:

1. First disable any Anti-Virus program and BIOS-level Anti-Virus
protection.
2. Make sure you have set your CD-ROM as the first priority boot device.
You may refer to your computer manual for information on how to do this.
3. Insert the Windows XP CD into your CD-ROM and reboot your computer.
4. When you see "Press any key to boot from CD" on the screen, press a key
to let your computer boot from the Windows XP CD.
5. When the computer boots from the CD-ROM, it check your hardware and
then prompt you the following options.

*To set up Windows XP now, press ENTER
*To repair a Windows XP installation using Recovery Console, press R.
*To quit Setup without installing Windows XP, press F3.

6. Please press ENTER.
7. Press the F8 key to agree the Licensing Agreement.
8. You will see your current Windows XP installation is listed in a box
and get the following options:

*To repair the selected Windows XP installation, press R.
*To continue installing a fresh copy of Windows XP without repairing, press
ESC.

9. Please press "R"
10. Then the setup program will repair Windows XP automatically.

Note: After repairing Windows XP, you may need to re-activate Windows XP.

If you encounter any trouble with reactivating your Windows XP, please
contact Microsoft Windows Product Activation Office for help. They can be
contacted at:
Toll number: 716-871-2929
Toll Free Number: 888-571-2048

Please take some time to try the suggestions. If the problem persists,
please let me know what exact applications are not able to run. Then,
collect an MPS Report and send it to email removedfor research.

Please download the MPSRPT_SETUPPerf.EXE from the following link and then
run this tool to gather some information from the problematic computer:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9

15706/MPSRPT_SETUPPerf.EXE

To run this tool:

1. Double-click on the MPSRPT_SETUPPerf.EXE file.

I understand this process may take some time, however it will not have a
negative effect on the performance.

2. A CAB file will be generated in the
%systemroot%\MPSReports\Setup\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.

3. Send the CAB file to me as an attachment.

Thank you for your time and I look forward to your update.

Have a nice day!

Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support


If you continue to have problems feel free to create the cab file and I will forward to Bill.

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[GGleason]

Greg,

Wow!

I have forwarded this to my IS troubleshooter and we will implement in the morning, with the exception of XP SP2 since we are not running it.

I do appreciate your time and Bill Peng's time in resolving this issue. Btw, this is one of the most spectacular answers to a question that I have seen. I am truly amazed.

Thanks
GGleason

 

[gpalmer711]

The Microsoft Partner Support group is an amazing resource of knowledge that is unfortunatly not available to the General Public. The staff are most friendly and always willing to help, and to provide quaility answers.

To be honest somebody else asked the question yesterday, and I just happened to notice the post.

I hope it works out for you.

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[linney]

It wouldn't hurt to try this just in case.

Removing adware & spyware
faq608-4650

 

[bcastner]

I sure hope it works, as the lack of "Save as.." for a file strikes me as unrelated to the registry permissions of the Administrator.

 

[GGleason]

linney,

I did the remove ad/spyware routine before I posted. It found a lot of stuff but it did not fix it.

bcastner,

The fix was accomplished this morning. I am happy to report that the "Save As" feature appears to working normally again. Whew!

GGleason

 

[gpalmer711]

Do you know what step fixed the problem? It would be helpful so that we can inform others in the future.



Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[bcastner]

A star for Greg, but I too would be very interested in what step was the one that proved effective.

 

[TroyC]

To fix Gregs problem I did the following:

Slipstreamed SP1 into WinXP, burned this to CD and copied this to Gregs C:\winxp directory then ran SFC /scannow from the command prompt.

This has resolved several issues for me in the past and hope it can help others in the future.

Troy Clemons
IS Support
AREVA Framatome ANP

 

[TroyC]

Here is what I forgot to add to my original post.

In order to run System File Checker without being prompted for the CD I made the following changes in the registry.

Changed the following registry settings to point to C:\WINXP. I remotely connected to registry from my computer since I was unable to open regedit on his computer..

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePackSourcePath.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\SourcePath.

Sorry for the late addition.

 

[bcastner]

Let me just add the comment that changing the source path is not as clear as it should be. You need if you make the edit to go "one path up" in the registry. It will always look for \i386 so do not specify that. You specify "one path up" and let if find \i386 by itself.

Daniel Petri, MS-MVP, has a good discussion:

http://www.petri.co.il/change_default_location_of_the_i386_folder.htm