A new Director started a few weeks ago. Rather than creating a new account, his predessor's account was changed with his email address and authentication. This gave him access to all past email. Now I have discovered that he is able to get internal mail, but is not able to send or reply to internet mail. Have spent hours trying to discover why. Set up a new computer, created his Outlook account, and still have the same problem. I do not want to delete and recreate because he will lose his mail. Tape is not an option, as it is not working. What should I do?? Help!
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Not able to send internet mail??
- Thread starter bobbys9
- Start date
CancelThisAccount2
Technical User
are you using an exchange server? have you set up permissions there?
Tracy
Tracy
If your using Exchange - if not please tell use what!
Go into the user profile on your exchange box and set the email address to "newdirector@yourcompany.com" and set this as the reply address too.
Ensure that the new director is the primary NT account on the mailbox.
or......
Do as jpm121 suggests and count your chickens and start from scratch.
Do this from your PC with his profile, create the PST, create new account then transfer all the PST to the new account and back onto your server. Job done!
Go into the user profile on your exchange box and set the email address to "newdirector@yourcompany.com" and set this as the reply address too.
Ensure that the new director is the primary NT account on the mailbox.
or......
Do as jpm121 suggests and count your chickens and start from scratch.
Do this from your PC with his profile, create the PST, create new account then transfer all the PST to the new account and back onto your server. Job done!
- Thread starter
- #5
Thanks for the response. Let me give you some more info, as I can't afford to screw this one up. Running exchange 5.5. I want to have it so that the account I create for the new guy will be the same display as what he has now. He is getting a new computer, and I have started setting that up. XP Pro. Have made a dummy account, and have set up the Director's account to grant access to the dummy account. So logged on with web mail, but only able to get new stuff--none of the other folders or mail.
He will want Outlook on the new computer. Have set both he and his secretary as administrators on this computer. (Have put the domain\dummy account into the administrators group. Here is were it gets tricky. I want to have his new (fixed account) as the Outlook Exchange client on this computer, but will I have permissions to bring the .pst iinto his Outlook setup? Also, aren't there a number of files I should sent to a .pst, or is it just one for all folders and contacts? Ther is a PDA involved too, if that has any bearing.
Maybe there is an easier way. If I changed the name of his account, created an account with his real name, is there a way to still let him have access to the old mail without having him use his new account instead of 2 accounts--one for new and then the renamed account for the old stuff?
He will want Outlook on the new computer. Have set both he and his secretary as administrators on this computer. (Have put the domain\dummy account into the administrators group. Here is were it gets tricky. I want to have his new (fixed account) as the Outlook Exchange client on this computer, but will I have permissions to bring the .pst iinto his Outlook setup? Also, aren't there a number of files I should sent to a .pst, or is it just one for all folders and contacts? Ther is a PDA involved too, if that has any bearing.
Maybe there is an easier way. If I changed the name of his account, created an account with his real name, is there a way to still let him have access to the old mail without having him use his new account instead of 2 accounts--one for new and then the renamed account for the old stuff?
bobby, my idea involved just hauling all the e-mail, contacts, etc. out of the old person's account and then stuffing them into the new person's new account. They can be in separate folders or whatever, if you want.
All that stuff will reside in a single .PST file on the C: drive of the old machine, which you can move around to a file server, CD, or whatever. The point is, I really think you're making this more difficult than it needs to be.
Set up a test on a separate machine and maybe a copy of your .PST file, so you can be sure it does what you want.
All that stuff will reside in a single .PST file on the C: drive of the old machine, which you can move around to a file server, CD, or whatever. The point is, I really think you're making this more difficult than it needs to be.
Set up a test on a separate machine and maybe a copy of your .PST file, so you can be sure it does what you want.
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