Norton utilities 2002 issue

[waynefxsb]

Hi All, I am trying to install norton Utilities 2002 after installing norton anti-virus 2005,after I insert cd in drive, noton utilities starts , i choose install utilities, that is when I get a window That says (Please Go to control Panel to install and configure system components). i have been looking at dougknox.com and Kellys Korner and have not been able to find any information to help fix this .

Any help with this issue would be Greatly appreciated.

Wayne

 

[linney]

Try these and see if any of the suggestions help you.

http://groups.google.com/groups?hl=...earch&meta=group=microsoft.public.windowsxp.*

http://www.google.com/search?hl=en&...roup=microsoft.public.windowsxp.*&sa=N&tab=gw

 

[waynefxsb]

Thanks Linne, for the links , I went through them and I kept seeing look for and delete setup.inf , I cannot find it on my computer , any other Ideas ?

Thanks
Wayne

 

[linney]

I saw some mention of autorun.inf file in one of those links as causing a similar problem.

If you are searching your computer for files make sure you have it set to show all hidden and system files.

Some general things to try.

See if System Restore will get you back to a restore point before your problem with Windows.

Try Safe Mode (Do you have this problem in Safe Mode?).

Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp

 

[waynefxsb]

Thanks For the Ideas Linney,

Ran SFC no help

CHKDSK No Help

safe mode no Help

I have all folders showing

System Restore Not possible , have shown wife how to clean previous restore points.

Am able to Install other programs Fine

I will consider Re-Installing but I am not going to have time for a couple of Days.

thanks for the Time so far

Will let You Know how i come out

Thanks
Wayne

 

[linney]

At the bottom of the barrel now -

http://service4.symantec.com/SUPPORT/nsw.nsf/docid/2001101612274407

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Removing adware & spyware
faq608-4650

 

[waynefxsb]

Hi Linney, Symclean , No good , says there is No symantec products to be removed,

Have Ran MSAS, spy-Bot and adaware, all updated today ,

I appreciate all the time and Suggestions.

Thanks
Wayne