Hello folks of the forum I have an interesting problem that I would welcome any assistance on. Previously in what I like to call the good ol days we had an Octel 250 and a dirct xfer to VM ACD set up in the Option11 that was NCFW to the pilot for VM so if I am Joe Users admin and I have a call appearance for Joe on my phone I answer for Joe and let them know joe is unavailable. I xfer to the acdn that is ncfw to the pilot to vm and then enter joes extension complete the xfer and I go directly into Joes vm. If Joe gets the message he can reply to my message in the aria tui interface by pressing option 8 and replying to my message if the caller is internal .
Same applies in this new world of unity except this is what happens now. I am joes admin and I xfer the call directly into joes vm problem is the vm system thinks i called joe and if joe replies to the message I get the message instead original calling party - if the caller is internal it should not work for external calls.
I have a PIMG integration using a linear hunt. I followed the steps in the Unity (4.2) PMG integration guide and I have been over all of them. I can see in the unity tools that it thinks that it is capturing the extension of the person who transfered the call to vm instead of the calling parties ext. Cisco says that I dont have something configrued correctly in my PBX (Nortel Option11) to provide the extension of the calling party. I will be happy to provide that information but I dont know where to look if anyone has any idea what this might be caused by and can provide me with the LD # and syntax to provide this info as well as what I should be looking for that would be most appreciated. I think it is being sent because the config for the hunt is the same as it was in the Octel which worked but yet does not work with Unity?
Thank you,
Lilabell
Same applies in this new world of unity except this is what happens now. I am joes admin and I xfer the call directly into joes vm problem is the vm system thinks i called joe and if joe replies to the message I get the message instead original calling party - if the caller is internal it should not work for external calls.
I have a PIMG integration using a linear hunt. I followed the steps in the Unity (4.2) PMG integration guide and I have been over all of them. I can see in the unity tools that it thinks that it is capturing the extension of the person who transfered the call to vm instead of the calling parties ext. Cisco says that I dont have something configrued correctly in my PBX (Nortel Option11) to provide the extension of the calling party. I will be happy to provide that information but I dont know where to look if anyone has any idea what this might be caused by and can provide me with the LD # and syntax to provide this info as well as what I should be looking for that would be most appreciated. I think it is being sent because the config for the hunt is the same as it was in the Octel which worked but yet does not work with Unity?
Thank you,
Lilabell
