Nortel to Shoretel QSIG Problem 1

[seatech]

We just installed a Shoretel system to front end an Option 81C (Succession 5.0). Calls come into the Shoretel, go across a PRI with QSIG trunks to the Nortel, and to each Nortel station. The calls complete with no problem and when I monitor the D-Channel messages I see the inbound caller number but that information is not delivered to the set. Any suggestions? We need to get inbound caller-ID working. Thanks
Here is the programming for the PRI:
REQ PRT
TYPE TNB
TN 3 1
DATE
PAGE
DES QSIGDID
TN 003 01
TYPE DID
CDEN SD
CUST 0
TRK PRI
PDCA 1
PCML MU
NCOS 0
RTMB 3 24
B-CHANNEL SIGNALING
NITE
STRI/STRO OWK OWK
AST NO
IAPG 0
CLS UNR DTN CND ECD WTA LPR APN THFD HKD SPCD
P10 VNL
TKID
AACR NO


REQ: prt
TYPE: rdb
CUST 0
ROUT 3
TYPE RDB
CUST 00
ROUT 3
DES PRIQSIG
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC ISIG
SBN NO
PNI 00001
NCNA YES
NCRD NO
CHTY BCH
ISAR NO
CPFXS YES
DAPC NO
INTC NO
DSEL 3VCE
PTYP DCO
AUTO NO
DNIS YES
NDGT 4
DDLY NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 77
TCPP NO
TARG
CLEN 1
BILN NO
OABS
INST 9
IDC YES
DCNO 5
NDNO 5 *
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
DRNG NO
CDR NO
MUS YES
MRT 4
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO


ADAN DCH 6
CTYP MSDL
GRP 1
DNUM 4
PORT 2
DES QSIG
USR PRI
DCHL 3
OTBF 32
PARM RS422 DTE
DRAT 64KC
CLOK EXT
IFC ISIG
ISDN_MCNT 300
CLID OPT0
CO_TYPE STD
SIDE USR
CNEG 1
RLS ID **
RCAP COLP
MBGA NO
OVLR NO
OVLS NO
T310 120
T200 3
T203 10
N200 3
N201 260
K 7

Here is the D-Channel message generated on an inbound call (I crossed out the numbers for security):
DCH 6 UIPE_IMSG CC_SETUP_IND REF 00000180 CH 3 1 TOD 7:00:41 CK 938626E4
CALLED #:4XXX NUM PLAN: UNKNOWN TON: UNKNOWN
CALLING #:214XXXXXXX NUM PLAN: UNKNOWN TON: UNKNOWN

DCH 6 UIPE_IMSG CC_SETUPCOMP_IND REF 00000180 CH 3 1 TOD 7:00:55 CK 938698F4

DCH 6 UIPE_IMSG CC_DISC_IND REF 00000180 CH 3 1 TOD 7:00:59 CK 9386B90D
CAUSE: #16 - NORMAL CALL CLEARING

DCH 6 UIPE_IMSG CC_RELEASE_CONF REF 00000180 CH 3 1 TOD 7:00:59 CK 9386B96D

 

[LostTek]

Are the sets programmed as CLASS phones or are they Digital phones?

 

[seatech]

Sets are programmed as regular digital M2616 and 3904 sets.

 

[LostTek]

Im not sure then, if it is just going from Shoretel to the opt 81 and you are seeing the digits on the d-channel messages then it must be the digital sets themselves. You can try these cls to see if they work.

CLS CNDA CNIA

 

[seatech]

LostTek

Thanks for the suggestions. I wish it was that simple. They had caller ID on their PRI's before they put in the new front end system. Must be something the way the PRIs are programmed that is not allowing the info to be extended to the sets. I'm going to set DNIS to NO and see if that makes a difference.

 

[LostTek]

Ok good luck

 

[kungfumstr]

To pass caller ID names between ShoreTel and Nortel via a tie line, configuration must be done on both sides.

On the ShoreTel side, on the T1 Switch page, you much check the box for "Enable Outbound Calling Name." This will send caller name over a off system extension call.

For the Nortel Side, please see the following example.

Original:

D Channel Programming



IFC ISIG

PINX_CUST 0

ISDN_MCNT 300

CLID OPT0

CO_TYPE STD

SIDE NET

CNEG 1

RLS ID **

RCAP COLP NDO

MBGA NO

OVLR NO

OVLS NO

T310 120

T200 3

T203 10

N200 3

N201 260

K 7

ROUTE PROGRAMMING

DGTP PRI

ISDN YES

MODE PRA

IFC ISIG

SBN NO

PNI 00001

NCNA NO

NCRD NO

CHTY BCH

CTYP UKWN

INAC YES

ISAR NO

CPFXS YES

DAPC NO

INTC NO

Needs to be changed to:

IFC ISGF

PINX_CUST 0

ISDN_MCNT 300

CLID OPT0

CO_TYPE STD

SIDE NET

CNEG 1

RLS ID **

RCAP COLP NDI CCBI CCNI PRI DV3I CTI

MBGA NO

OVLR NO

OVLS NO

T310 120

T200 3

T203 10

N200 3

N201 260

K 7

ROUTE PROGRAMMING

DGTP PRI

ISDN YES

MODE PRA

IFC ISGF

SBN NO

PNI 00001

NCNA NO

NCRD NO

CHTY BCH

CTYP UKWN

INAC YES

ISAR NO

CPFXS YES

DAPC NO

INTC NO

 

[seatech]

kungfumstr

I had two people email the same information this afternoon including in a ShoreTel PDF. Problem is, to enable ISGF on the Nortel side you need Option 305 - QSIG Generic Functional Protocol, and they don't have it! If this is the only way to do it then they are not going to be happy campers. I am going to try a few things tonight just in case but I have a feeling you are correct. I will let you know and thanks.