Nortel BCM w/ remote users? 1

[clubber]

I work for a 20-person company. We have 10 customer support representatives, 4 of whom work from their homes in other states, so we need remote user options plus ACD, plus call statistics reports. (I looked at -- and liked -- ESI systems, but they have no ACD reporting.)

I am on the verge of buying Nortel BCM 3.0 with Call Center Pro. Is there anything else out there at around the same pricepoint at the BCM that would have the same features?

Also, does anyone have experience with using the BCM VoIP feature with individuals working from homes several hundred miles from the base location? We're hoping to do this via dsl connections, have concerns about sound quality.

Thanks -- and happy holidays!

 

[luv2ski]

try pricing just a norstar mics, call pilot for vm/acd,and mck's for remote users should be alot cheaper and seamless to customers

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[clubber]

We want something with 6 queues, so the basic call center that comes with the call pilot 150 won't work for us. Does call center pro work on the Call Pilot? The Nortel site doesn't indicate this as an option.

 

[luv2ski]

the call pilot acd is the same in the stand alone model and the bcm. the bcm is good for a multi site solution stand alone is way to expensive

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[luv2ski]

i be bad you were right pro is a bcm call pilot.. still try to price out call pilot for vm and nam for cintech cinphony level I should go 6 groups may still be cheaper

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.