norstar star talk going to night HELP

[is2teli]

My lines are going into our night greeting. The time is correct and not sure where I would check to see where or how to change (tree, lines, AA).

Wehre do I verify if phones are programmed with nightmode? It is not labeled physically.

 

[curlycord]

Service Modes in phone system is where you could set up a night service.

Recetion set may have a night button or use F871 to activate or F871 to deactivate if reception is the control set.
In Night service it usual points to voice mails DN or a bunch of phone out back or a night bell.


In voice mail F983 you would tell lines to answer and the ring count under F983/AA/Lines/XXX


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curlycord

http://www.curlycord.com

 

[curlycord]

Forgot to mention is it that voice mail is picking up or that you here a we are closed greeting?

F983/Table/1/set you times of day to play the correct greeting.
Greetings are in F983/AA/GRTG/GRTG/X


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curlycord

http://www.curlycord.com

 

[RikRodgers]

Sounds like curly has your answer, but if all the programming looks ok, try a reboot on the voicemail. I have seen them get "stuck" on a particular greeting.

 

[is2teli]

thanks - will try rebooting vm. checked it all and it started to work but then went back into day mode when it was the true closed time for 30 minutes.

 

[Brutalis]

Also go into F982 operator status and make sure the setting for answer lines is set to "yes".

 

[cook1082]

Sounds as if the times in the greeting table may need to be adjusted.
Under 983>AA>Table # 1 >go thru till times of days and check there. If older VM try times under F 982 pswd.And if this is an old Startalk with a metal cabinet then you have to set the time seperatly by using feature 984.