Norstar MICS can't dial 911?

[drew41238]

If we dial either 911 or 9911 we get an operator that says "We're sorry your call did not go through...." How does that happen? What do I need to do to fix this?

 

[RikRodgers]

Could be a few different things. There could be a incorrectly programmed route, or a CO issue. Are you using a PRI, or analog lines?

Try dialing out on a butt set at the demarc to make sure it isn't a telco problem.

 

[jerryreeve]

you are probably burying the 9 for centrex. check in programming services Feature **266344 >> Services >> Routing serrvices >> Destination code >> and see if you have a destination code of 9 and if you do what the actions on that code are, and what route is in use.

alternately get a butt set and clip on your outside lines at the demark and listen to what is dialed out when you do a 911 test.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
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JerryReeve
Communication Systems Int'l
com-sys.com

 

[drew41238]

We do have PRI lines. We've recently had someone come in and switch us over to PRI lines. Is it possible they could have programmed something incorrectly? What should I look for in the programming to see if they have done something incorrectly?

 

[RikRodgers]

Follow jerry's instructions, or call the guy back out to fix his mistake. Dialing 911 is a big issue, and I'm sure they'll make it a priority.