Norstar feature enabler IVR has been decomissioned???

[KrisBoutilier]

I just tried to generate keycodes for a Norstar PRI enabler that I've had on the shelf for a while. I merrilly dialed the 800 number, entered the Express Routing Code and was met with a 'no such destination' error. Speaking to a customer service rep. I was advised that all activations are now being done via the website at

http://www.nortelnetworks.com/servsup/krs/

and that the IVR has been decomissioned effective last October.

The kicker is that you now have to be a registered distributor to access that portion of their site. I'm an end user, not a distributor and I hadn't tied this code to a particular KSU before using the IVR because I hadn't needed another instance of that facility yet... now I do and I seem to have some very expensive pieces of paper that I can't use.

Has anyone else encountered this yet and come up with a solution? Surely I can't be the only end user who keeps stocks of spare parts (and the possibly needed keys) on hand.

Obviously my original reseller is no longer around to do this activation for me. Any thoughts?

 

[senk1s]

yes thats a fact ...
you'll have to find a vendor who is willing to do this keycode generation - for free or a fee

check out the nortel website - for listing of vendors in ur area

end-users, according to nortel, cant/dont install systems

 

[KrisBoutilier]

Ah yes, telephony is supposed to be a black art according to Nortel now isn't it...

Ah well, I suppose I need to start at the top of the list now and start dialing. Either that or register my employer as an installer/distributor - any idea how realistic that would be?

 

[senk1s]

starting to dial might produce quicker results

becoming a reseller - has certification requirements and volume sales requirements to begin with

here is the url

http://www.nortel.com/prd/ecpp/

 

[KrisBoutilier]

Aiieee! Further arcane requirements... I've started dialing now.

Thanks for your suggestions.

 

[Roldan]

Nortel does have a program for end users that maintain their own equipment, I'm not sure if it's something you'd be interested in. I guess it depends on how much adds, moves and changes you plan on doing, it's called the COAMS program (stands for Customer Owned And Maintained Systems). However this too has certification requirements, if interested contact Nortel.

Louie Roldan

http://www.4vertex.com