Normal Mode Indicator for 1140 sets

[tmac2414]

Is there a way to turn the Normal Mode Indicator OFF on an IP 1140 set? We are able to on our 1120's on-site but this option is unavailable with all of our 1140's.

 

[janaya]

not on the 1140's or 1165's. I know it sucks. I was hoping a new firmware would do this but I don't know if they are going to. I have let Avaya know about this, but still have not heard about anything coming down the road to change this.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

 

[KCFLHRC]

What is this "Normal Mode" indicator you speak of? Branch Office?

 

[janaya]

SMG indicator. At the SMG side, if the site is working normally, you will see the screen flash a message. On all IP phones except 1140 and 1165 you can remove this. It's just something that flashes on the display every 10 seconds or so.

John Anaya
Signet6 Network Sciences
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/Edit

 

[KCFLHRC]

I see, I only have 1 site with a SMG and it has TDM phones.

 

[Tman45]

There is a patch for the User: 9402xxxx message flashing on the screen after New callers:
We haven't implemented it yet but I did ask my vendor about it.
I know some employees don't like to see it - I say stop looking at your phone and get to work It doesn't do it if you are on a call - it is only during standby (onhook) mode So, obviously they are not busy on a call!
Seriously, I say it is a good way (for us) to know if their phone is in proper remote operation. Personally, I would rather leave it on.

I have my phone registered to my SMG so that way I know if there is a system issue (well except for if the WAN fails). It does not bug me at all so I must stay busy enough ... haha