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Normal.dot

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Oct 2, 2000
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After making to my toolbar in Word I close Word and then get a message that normal.dot is being used by another user and can not be saved. The changes to my toolbar are then erased. Does anyone have any ideas? thanks..
 
What OS are you running and what version of Word. Also, are you able to go the folder containing the Normal.dot file and rename it to Normal.old then restart Word.
 
It is Word 2000 and I am using Windows NT Terminal Server and Citrix. It seems like Normal.dot is being saved to a shared drive.
 
If it is going to a shared drive it should be only a drive that belongs to you. You can't share a normal.dot file. Perhas you can change the location of the User Templates under TOOLS - OPTIONS - FILE LOCATIONS to a share only for you. joegz
"Sometimes you just need to find out what it's not first to figure out what it is."
 
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