No Voicemail

[dmbfanatpsu]

quick background - 2 days ago I took over a network and part of that network is an Avaya IP phone system.

Yesterday, all the phones where going straight to voicemail because of a holiday-table schedule that was setup for 2010. I modified the holiday-table dates to reflect 2011 and thus fixed the problem.

Now today, no voicemail is working at all. It's just silent and then you get the busy signal.

From what I can see the Avaya system has 2 G700's and 1 AudioCodes Mediant 1000. I can see that one of the windows servers is set to the file server and apparently unified messaging with Exchange 2007 is in place.

Any ideas on where to start?

 

[Telecomboy]

In Manager, check and make sure the Licenses for voicemail are "valid".

If they are, I would reboot the voicemail server computer. When it comes back up, in services make sure your vmpro services have started properly. If it's an IP Office 412/406/403, make sure keyserver has started as well.

 

[amriddle01]

G700's are part of another system (CM/Aura) not the IP Office, you need to post here forum690 for accurate responses

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[dmbfanatpsu]

OK - please excuse my ignorance as this is the first time I'm dealing with an AVAYA phone system.

I have 2 tools that I'm using to talk to my server: Avaya Site Administration and Intergrated Management web page.

Where do I find the licenses and how do I check the services?

 

[amriddle01]

dmbfanatpsu, as I mentioned above (you may not have noticed) your question is best placed here forum690 as this forum is for Avaya IP Office which although made by Avaya is a totally different system and is managed and operates in totally different ways

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[dmbfanatpsu]

ok will post it in the DEFINITY systems....Thank you.