no name on caller id 1

[gezlee]

I just received a trouble ticket stating that when an external call comes in, only the calling parties number is displayed and not the name. From the tone of the trouble ticket, it looks like a new problem. I can't remeber if we used to get the name and number before. Anyhow, we just ugraded the PBX from G3siV9 to G3siV12. Any ideas??

 

[NX01]

I think you both are correct about the outgoing display. Although where is the SDN interface? In house or with the LEC? We are talkiing about just regular ISDN Pri's that are not software driven. It is a nice feature though....I could get into some trouble with it...

In the future everything will work...

 

[jgideon]

Name display on non-avaya equipment in the US is done by a database lookup initiated by the receiving telco end office. You can configure an Avaya pbx to send name, and on avaya-to-avaya calls where all trunking is ISDN or SS7, then the name will be transmitted accross to the far end. As configuration stands in the US right now, the PBX administrator does not have control over the name that displays on CallerID on a home CallerID box (as an example). The Calling Party Number is sent forward in the isdn call setup message, the far end does a database lookup back to the LEC/CLEC that holds the number that was transmitted, and pulls the name out of the LIDB/CNAM databases. If the receving carrier and the LEC that holds the number (usually a DID) do not play well, then 'name unavailable' or 'state name call' usually shows up--there is a fee between the companies for name lookup.

 

[TivoNut]

First things first, don't just change the protocol, you'll break things. Your end and the telco must match. You should check with your telco to find out what ISDN protocol you're running.

To see what protocol your DS1 is configure for, display the DS1 config screen:

display ds1 01a16 (the 01a16 is specific to my switch, set yours accordingly)

The "Protocol Version" field will probably be "a" or "b". "a" is the AT&T protocol, "b" is Bellcore or NI-2.

Before you go to all this trouble, you might find out if your LEC will even deliver name over PRI. I spent weeks trying to find the right person that knew it could be done. They kept telling me "no" and that was never good enough for me. But if your LEC won't deliver name, the rest is an exercise in futility.

Good luck.

 

[s8700user]

g3rguy

I tried what you suggested and that is what I have been needing and avaya could not help.

Thanks again,

Steve