no dial tone from handset

[coohand]

I have a T7316E that works fine with speakerphone but not with the handset. When the handset is lifted, a line is selected but no dial tone can be heard. Whereas when the speakerphone button is pressed, a line is selected and a dial tone can be heard. ideas?

 

[strmwalker]

coohand....make sure the handset cord is plugged in the
handset jack and not the headset jack on the bottom of
the phone...hope this helps



strmwalker

 

[coohand]

thanks for the reply. yes, the first thing I checked was to make sure the lines were in the right jacks. the headset one is empty. I already checked the volume/mute as well.

 

[bwtc]

What happens if you take another headset & try it?

If that works, give the broken one a good whack...

 

[coohand]

Swapping out the handset didn't make any difference. Still dead. Don't have any headsets around so I can't try it. Right now, I just have the whole unit swapped out with another one, so the line changed but at least calls can be made using the handset.

 

[coohand]

HAhaha...go figure, this is gonna sound dumb but the whack actually did something. I held the base up with my left hand, turned it on its side and smacked the bottom of it with my right hand several times. plugged it back in, now the handset registers a dial tone. I dunno...whatever works...for now anyways. thanks for the help guys!

 

[acewarlock]

One of the buttons was stuck, probally the RLS key.