No CLI after reclaiming forwarded call

[Okkie26]

My customer is experiencing a problem.

IPO500V2, release 11.1.0.4 sp1
SIP Trunk
Avaya J129

External call (A) enters a J129 (B). CLI is displayed (0201234567).
Then, tries to transfer the call, so they put it on hold and make a call to a colleague (C). This does not answer, so the B station reclaims the call.

Now, instead of the CLI, External is displayed on the screen.

Anyone else did see this?


Tnx

 

[Westi]

We have voicemails picking up most calls. I don't think I have reclaimed a call more than once in my life to test and that was a lot of releases back.

I just however tried it from 2 IP phones and it showed the caller ID properly.
I reclaimed the call with *46 not sure if you use a different code.

Joe W.

FHandw, ACSS (SME)


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