bhelpdesk2005
MIS
i am using genesys as my dialer and i have some stations where the agents do not hear a beep prior to them getting a customer on the line. Does anyone know what this is in regards to? thank you.
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no beeps prior to call
- Thread starter bhelpdesk2005
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Are you using Skills based routing. If so check the agents that do not get the Zip tone and make sure the agent ID Auto answer is set to auto and not none or station. If they are using headsets and require Zip tone then they require the Auto Answer field on the Agent ID screen to be set to acd.
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