No Answer Call Return To Auto Attendant

[ashiq80]

Please tell me how can i make setup for No answer call return backup to A.A. if operator or transfer user from A.A not answer a call then call return back to A.A ?????

 

[intrigrant]

Not quite clear can you elaborate and give some more details?

 

[chrisag]

Make a short code to hit the A.A you want and forward if no answer the user to that short code.

 

[intrigrant]

A bit shameless, the caller did choose once for the operator and now he/she will do the same when returned to the AA.
The Operator should make the choice for the caller and transfer to a group/user were the call belongs.

 

[ashiq80]

For Example:

someone call our office number and after start Auto Attendant he press 1 for our sales dept. if sales dept not answer then call return back to Auto Attendant. mean start again Auto Attendant

 

[intrigrant]

Where the caller select Sales again because he/she need a Sales person.
Make sure the call will be answered is the best solution ( for the caller ) or put it in a queue against the sales group and program decent overflow groups etc. is a far better (caller friendly) way of handling calls. Callers hate Automated Attendants, they will accept it once in a call but seldom twice....
That is my advise with 30 years of telecom experience, offcourse it is only a advice, you decide.

 

[ashiq80]

Mean if sales dept not answer a call and caller want to talk with other dept like finance dept. In this way caller must disconnect a call and call again for talk with finance dept. that's way i want to set a time like 30 sec if user not response then replay A.A

 

[TouchToneTommy]

If you really want to trap your callers in voicemail jail, transfer the calls for finance to a hunt group with the finance extensions assigned to it. Overflow the finance group to another SEQUENTIAL group with only a single phantom user in to, and forward that user, including hunt group calls, to a short code that invokes the auto attendant. Prepare for angry, frustrated callers, who can't reach the finance department, and can't leave them a message to call back when they are available.