No ANI information on CDR record for phantom ACD-DN

[jadiebear]

Hi,

I only see inbound calls to phantom ACD-DN on inbound calls CDR record but no ANI. Is there a way to turn ANI on? I checked all the parameters that have been suggested in the past but still not getting ANI. Please help. Here are the progamming for ACD and RDB. Thanks.

TYPE RDB
CUST 00
ROUT 1
DES IN/OUT COT
TKTP COT
NPID_TBL_NUM 0
PRIV NO Route is not a Private line route
SAT NO
RCLS EXT
VTRK NO Virtual Trunk Route
NODE
DTRK NO Digital Trunk Route
ISDN NO
PTYP ACO
AUTO YES
ICOG IAO
RANX NO RAN for calls diverted to external trunks
SRCH LIN
TRMB YES
STEP
ACOD 58901
CPP NO Calling Party Privacy/Calling Party Privacy Override Flag
TARG 01 02
CLEN 1
BILN NO
OABS
TIMR ICF 384
OGF 384
EOD 8960
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 0

IENB 5
TFD 0
LEXT 100
VGD 6
SST 3 0
NEDC ETH
FEDC ETH
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR YES
INC YES
LAST NO
QREC YES
OAL YES
AIA YES
OAN YES
OPD YES
CDRX YES
NATL YES
MUS YES
MRT 21
MR NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO Allow last Re-Directing Number
AACR NO

TYPE ACD
CUST 0
ACDN 7000

TYPE ACD
CUST 0
ACDN 7000
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 2
FRT 2
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 6800
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 21
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE

Here is the CDR record:

N 030 00 T010028 6562 01/26 14:06 00:27:26
& 0000 0000 6784750799XXXXXX

N 031 00 T001001 7000 01/26 14:32 00:01:12
& 0000 0000

N 032 00 T001002 7000 01/26 14:33 00:00:38
& 0000 0000

N 033 00 T010028 7814 01/26 14:35 00:00:00
& 0000 0000 8553360212XXXXXX

 

[KCFLHRC]

You will not get ANI on a COT Trunk

 

[jadiebear]

Thank you for a quick response. That what I thought. That's too bad since the exec in my company received the harassing voice message on her phone and wants to find out who made that call on ACD 7000 (main number). Can we force inbound calls to ACD 7000 on DID trunk (Route 10)?

 

[KCFLHRC]

Your carrier controls where the inbound calls come into.

 

[Crowtalks]

It has always killed me that Nortel could create a CID loop start trunk card for the $1500 CICS, but not one for the $$$$ Meridian...

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

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