Night Mode?

[Arugg]

Relatively new to this. Is there such a thing as PBX Night Mode. I am currently running a Succession 1000M, with CallPilot. Before the install of CallPilot when calls came in afterhours the caller would bypass the HUNT/FDN and go directly to VM. With CallPilot in place afterhours calls are going to the sets and following the FDNs (which in some cases are cyclic). Short of changing all the hunts in the office is there a PBX or CP config I can change to allow after hours call handling?

 

[johnpoole]

if you are concerned with external calls going to the station, and not to voice mail after hours, theirs is a few ways that can happen.. ld 21 prt nite.. you'll see the nite data for your switch, the console unplugs the handset and the switch is in nights.. did answer points are not effected by that prompt unless you are using night idc tables ld 49 prt idc.. the mail does have a tod (time of day) routing option, based on the clock.. but the mail doesn't scan the switch for incoming calls, the switch has to direct the call to the mail.. so an idc table could send the calls to mail, bypassing fdn/hunt settings.. as for as cyclic, the switch will not hunt or forward in a loop, forward a phone to you, then call it, the forward doesn't happen...

john poole
bellsouth business
columbia,sc

 

[Arugg]

Ok. We don't have an IDC table built to do this. So I suspect this was being handled by our old VM system. Here is our ONLY IDC,

REQ prt
TYPE idc
CUST
SCH0274
CUST 0
DCNO

DCNO 1
IDGT CDGT
1100 7000
1101 7000

So how would I build a table to do this night mode for all sets in my office?

 

[johnpoole]

in the customer data base , their is a prompt MDID, that will autoroute no answer did calls to a msg center (voice mail) the default is no

john poole
bellsouth business
columbia,sc

 

[Arugg]

Ok. How do I look at that? And then change it?

 

[pcod1970]

To print:

LD 21
REQRT
TYPE:RDR
...

To change:
LD 15
REQ:CHG
TYPE:RDR
...
MDID YES <enter>
...

and try

 

[Arugg]

Ok. MDID is set to no. What does the MDID stand for?

 

[pcod1970]

MDID means 'No Answer DID calls routed to Message Center". That you can find in the NTP. Default value is NO

 

[Arugg]

Ok. I found it. But do I need to setup the CRTOD for the MDID to work? Or will it only work when the system is in Night Mode? Currently we do not have that set. Here is my RTR_Data,

TYPE RDR_DATA
CUST 00
OPT CFF CFRD PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 3
CFN1 4
CFN2 4
DFN0 0
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

 

[Arugg]

I have been reading about this MDID. It seems this will effect all calls Day or Night. Is this the case? Or does MDID only effect DID calls at night?

 

[Reusser]

Help us out a little more - What is the call flow now and what is it you want it to be - are callers calling a main number or DID?
you mentioned (which in some cases are cyclic). Is that because they do not have mailboxes or are callers Zeroing out?
Is it a menu you are getting now?
Do you have a 2250 console that goes into night/idle?
Are phones forwarded to voice mail or console?

Example call flow - Caller calls main number after hours, hears greating and if you know your parties ext. dial it now, caller dials ext. xxxx phone rings no answer to voice mail, caller hears voice mailbox greeting and leaves message.

 

[johnpoole]

prt the rdb in load 21, that is the only way to confirm if your switch is in the nite mode, mdid, does not depend on night or day, any non answered did will go to mail, instead of ringing forever.. if you have a console, that controls nites

john poole
bellsouth business
columbia,sc

 

[Arugg]

Ok. I tried the MDID set to yes but this did not fix the problem. Here is a typical situation. Set A is setup with FDN and HUNT to B, and B goes to C and C goes to D. And D goes back to A. None of which have an end point into voicemail. Now, the way most callers are coming in is thru the afterhours menu, and dialing the extension of who they want. Our old VM system used to do a "Supervised" transfer of the call to the set if it was not answered in one ring it would pull the call back to VM.

I have been told that Call Pilot can not do that. It there is a way in CP to do it I need to find it. Or I need to set the PBX to handle calls so that they can end up in VM afterhours, whether transferred from VM or DID.

HELP!?!?!

 

[johnpoole]

have you noticed that a to b to c to d and back to a, don't work, have all 4 sets idle and see where it stops.. i would have fdn set out to 6 rings then go to mail, or use the tod in CP to route calls after hours to express mail

john poole
bellsouth business
columbia,sc

 

[Arugg]

But it does work. We have groups in our office where calls are not "allowed" to go unanswered. So a to b to c to d to a, is required. How do I set the # of rings for FDN? And how do I set CP to use the TOD? Other than thru App Builder?

 

[johnpoole]

the app builder is the only way to use tod, the fdn is to far out for the redirection count for your switch.. test it when the phone are idle.. it will stop half way around the room.. i use a area chime for must answer calls, all stations are fna to it and in the pickup group. when it rings, agents have 6 rings before it goes to a supervisor phone (mcr to 6 sets)... they have sfa fdn to mail

john poole
bellsouth business
columbia,sc

 

[Arugg]

Ok. But how do I setup an App to dial into the VM box? I have a TOD item already setup. But currently it send the call to the Dialled extension using a Dial Thru. If I set it to go to the Express Messaging Item, its not working.