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NICE Systems Documentation: Logger, CLS, etc... 2
- Thread starter jbellizia
- Start date
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ChrisLynch
IS-IT--Management
Hi Jody,
NICE have a website which all customer's that are part of their "CEM" are entitled to access... however they don't seem to advertise it.
The URL is : - cheesy I know, but it appears to be a very useful site if you have any fairly recent equipment.
You will have to request a login before you are able to use any part of the site - this may take a while as NICE aren't the fastest at responding to emails.
Hope this helps ! Regards,
Chris Lynch
NICE Administrator
mailto:chris.lynch@teletech.com
NICE have a website which all customer's that are part of their "CEM" are entitled to access... however they don't seem to advertise it.
The URL is : - cheesy I know, but it appears to be a very useful site if you have any fairly recent equipment.
You will have to request a login before you are able to use any part of the site - this may take a while as NICE aren't the fastest at responding to emails.
Hope this helps ! Regards,
Chris Lynch
NICE Administrator
mailto:chris.lynch@teletech.com
ranganathanr
Programmer
Hi All,
Can some one tell me how(where) does the nice voice logger stores the recorded voice file? how can i extract it to my local hard disk(all of them/everyday)?
Can some one tell me how(where) does the nice voice logger stores the recorded voice file? how can i extract it to my local hard disk(all of them/everyday)?
remcosmit1
Instructor
Now this is great, the has a contact us button. I clicked it since I want a login ID. (tnx for the tip Chris).....I just got a reply....Undeliverable. does anybody know another way to get an ID?
regards
regards
ChrisLynch
IS-IT--Management
*********** "Can some one tell me how(where) does the nice voice logger stores the recorded voice file? how can i extract it to my local hard disk(all of them/everyday)?"
As far as I am aware the audio data is stored in a proprietary nice format on unformatted disk space, therefore it's not possible to access the actual data... though I could be wrong ?
Also... unless you either have a HUGE hard drive, or you are recording a VERY small amount of calls, you wouldn't be able to do this anyway... don't you have any form of backup media, such as DDS3/4 tapes or DVD+r ? This usually comes with the NICE kit.
***********
"Now this is great, the has a contact us button. I clicked it since I want a login ID. (tnx for the tip Chris).....I just got a reply....Undeliverable. does anybody know another way to get an ID?"
Try contacting NICE CEM directly, their US telephone number is: +1 201 964-2600, their Head office telephone number in Israel is: +972 9 775-3777
Hope this helps.
Regards,
Chris Lynch
mailto:chris@chrislynch.net
As far as I am aware the audio data is stored in a proprietary nice format on unformatted disk space, therefore it's not possible to access the actual data... though I could be wrong ?
Also... unless you either have a HUGE hard drive, or you are recording a VERY small amount of calls, you wouldn't be able to do this anyway... don't you have any form of backup media, such as DDS3/4 tapes or DVD+r ? This usually comes with the NICE kit.
***********
"Now this is great, the has a contact us button. I clicked it since I want a login ID. (tnx for the tip Chris).....I just got a reply....Undeliverable. does anybody know another way to get an ID?"
Try contacting NICE CEM directly, their US telephone number is: +1 201 964-2600, their Head office telephone number in Israel is: +972 9 775-3777
Hope this helps.
Regards,
Chris Lynch
mailto:chris@chrislynch.net
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