New Users Not Showing Up in GAL

[JiggyPoo]

Hello,

I am running Exchange 2003 SP1 on Windows 2003 SP1. My problem is this: when I add a new user to the exchange system, they don't show up in the GAL, period. I have users I created 2 weeks ago that don't show up. I'm clueless, especially since my other 100+ users/groups show up just fine.

Any ideas? Thanks.

 

[markdmac]

I am betting that you are using Exchange Cached mode and have not rebuilt the Offline Address Book.

Turn off cached mode and you should see your users in the GAL.

When in Cached mode, the GAL actuall points tot he Offline Address book. Force a rebuild of OAB. Also, you should be aware that even when you force the update it can take up to 48 hours depending on the number of users you have.

I hope you find this post helpful.

Regards,

Mark

 

[JiggyPoo]

Mark,

Thanks for the reply and help. You are correct about Cached mode. I have forced the OAB rebuild and we'll see what comes of it. Thanks again for your help.