New one for me (fowarding off the PBX)

[telcomwork]

Can someone tell me how it's possible for a 10 digit number dialed with a feature access code (9) to be placed out a trunk only to be changed/forwarded to a totally diffrent number.

Here's the scenerio:

412 is our local area code

From in the our office I dial 9,412-490-6714 whcih should be a disconnected number but in turn get a residential home 412-882-xxxx. Off the network, out of the office on my cell I dial 412-490-6714 and get the disconnected message, which is expected since our company disconnect this number yesterday.

When I run a trace on the st that I dial from I see the calling party, the setup of the digits (which are correct) and goign out the trunk, but somewhere along the way the number is being changed/forwarded to the 412-882-xxxx.

The LEC as well as other PBX Administrators are telling me it's something on teh PBX, but what? They don't know either where to look. Is this a problem on my PBX or is it a translation problem in teh LEC DB? The LEC denies the problem lies with them. Any ideas? Should th type for local calls be HNPA instead of NATL? If so what bearing does it have on just this one number. All other 412 number behave as they should.

Thanks for any help!

Here's the details
FAC is 9 for ARS

ARS Analysis
display ars analysis Page 1 of 2
ARS DIGIT ANALYSIS TABLE
Location:
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
412 10 10 p36 natl n


disp par 36

PARTITION ROUTING TABLE

Routing Patterns
Route
Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6
----- ----- ----- ----- ----- ----- -----
36 6 28

disp route 6

Pattern Number: 6

Grp. FRL NPA Pfx Hop Toll No. Del Inserted IXC
No. Mrk Lmt List Digits Digits
1. 1 2 412

.....anything else need to help?

 

[IPSI]

You may want to check for digit conversion. You can either look at "display ars digit-conversion" or "display ara digit-conversion" Either of these have the ability to take a dialed number and route it to a totally different number.

Hope this helps!

 

[telcomwork]

Sorry forgot to include that an there was only one for 11 which dialed 911. Other than that when I listed digit conversion nothing else appeared. Thank you very much. If for not poking around I wouldn't have checked this originally.

 

[Phoneman2]

I would like to see to see the COR of the station. If the time of day is different it might go out route 28. What does rt 28 say? any delete and insert digits? Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[ETAC]

Are you using analog trunks, if so connect a test set directly to the trunks and called the number. Also someone may have accidently put network call forward on, your LEC should be able to check that for you.

 

[telcomwork]

Here's the COR of the Station

CLASS OF RESTRICTION

COR Number: 26
Page 1

FRL: 7 APLT? n Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? y Called Party Restriction: none
Partitioned Group Number: 2 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n

Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y
PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive

Page 2
CLASS OF RESTRICTION

MF Incoming Call Trace? n
Brazil Collect Call Blocking? n
Block Transfer Display? n
Remote Logout of Agent? y
Page 3 and 4
y for all numbers


Route 28
display route-pattern 28
Pattern Number: 28

Grp. FRL NPA Pfx Hop Toll No. Del Inserted IXC
No. Mrk Lmt List Digits Digits
1: 4 1


Thanks for all the replies!!!!!!!

 

[telcomwork]

The LEC stated that there was nothing on their end to make this number forward to teh resident. Even if they did I have a strange feeling they wouldn't tell me and just fix it. I had mysterous thing happen like this before any noone claims they did anythign but it fixes itself, ya right! I deal with AT&T on an everyday basis, this just so happens to be Verizon. Anyone work for verison that can help me fi this is the case.

 

[telcomwork]

Sorry, missed one of the possible options from ETAC, they digital.

 

[telcomwork]

Do you need to see Trunk 4?

 

[telcomwork]

I dialed into the PBX (remote access) and tested the following changes which resulted in the disconnect message and not the forward to the residential home.

Although it wasn't workin with all 412 area codes and prefixes (just this one that I know of and haven't had any complaints) it fixed the problem.

I'm still not convinced that the LEC didn't have something on this trunk.

I changed the the call-type from NATL to HNPA, which to me should have been from the beginning, but when I took the job this was the way it was setup. It didn't seem to have any problem until now.

I also changed the partition adn route pattern it was goin out to our DID trunk.

Thank you everyone for your help, and I guess if this re-appears for someone else, check the call-type and trunks to make sure it's going out over the proper logic. Also make sure it's the same as normal local calls coming inbound and outbound.

Thanks again,
Jeff