New E-Mails Not Going into InBox

[horna]

This is probably a simple thing, but one of our users is getting all her new mail directly into her All Documents Folder. It never gets into the Inbox.

 

[pmonett]

Seems like a Replace Design is in order.
Have the user go to Files/Database/Replace Design, and make sure he chooses the mail server as template server.
Failing that, delete the ($Inbox) folder and repeat the process.

Pascal.

 

[fumi2005]

Hi,

the cache.ndk causes this Problem when it it is very big. I had a file size of about 30 MB. So i renamed it. Notes created a new one. All works fine.

FuMi

 

[woonjas]

I've seen this happen a few times myself and in most cases it appears to be caused by a (corrupt) cache.ndk and/or desktop6.ndk (cache.dsk/desktop5.dsk for r5)


Woonjas
IRC: #notes on EFNet

 

[aelliott]

View / folder corruption is also another cause if this problem. It is easily fixed by opening the mailfile and holding the following three keys simultaneously:
Ctrl + Shift + F9.

This will force all views/folders to be immediately rebuilt and could possibly fix the problem.

Alex

 

[kribo]

Hi All,

I hate to jump into a thread, but this problem is similar to the one that I'm currently having. I'm using v6.5.4 on a WinXP Pro w/ SP2 and recently this user is missing ALL emails. All emails disappeared, I mean ALL(nothing in Inbox, Sent, Trash and ALL Documents). I used some of the suggestions listed among other things, View All, DB Fixup, DB Compact and even re-installing Lotus Notes but no dice. When I restore a db from tape, I was able to see that it is being replaced but once the user opened the Inbox then all mail disappears. I'm running out of options and patience this thing is driving me crazy!
Does anyone have other solution that I could try?
Thanks in advance.

 

[aelliott]

If you open the Database Properties dialog box you can see how many documents are actually in the database.

What does it say?

Also, this is a crazy thought but one which I have come across before but if the user opens the mailfile and presses the 'End' key on the keyboard, all views are completely scrolled to the right and appear to have nothing in them. You can push the 'home' key to check this and scroll the views back to the left.

Did you also try rebuilding all the views? Issue the following command on the server and replace the path/filename for the user's mailfile:
'LOAD UPDALL mail\rsmith.nsf -r'

Another thing to try is 'Replacing' the design. Don't refresh it but replace it using the appropriate mailfile template from your server.

Also check the person document to make sure the Server/Mailfile specified is correct.

 

[MarkhP]

Create a temporary folder.
Copy all mails from the Inbox to the temp folder.
Open the mailfile in Designer.
If there are more than one $Inbox folder delete them all.
Replace the design of the file from the required template.
Send a test mail. If OK, copy mails back from temp folder to Inbox.

Mark.

 

[MarkhP]

which is basically what pascal said I just realized!

 

[horna]

Sorry for not getting back sooner. Thanks for all of the responses. I did a Replace Design, a Ctrl+Shift+F9, and at the same time deleted the cache.ndk. I should have done them individually to see which solved the problem, but the user is now fine.
Thanks again.