Need to move phone from one acd group to another.

[km9v]

I don't have a lot of experience w/ acd stations. My customer needs a phone moved:

key 00 acd 7094 0 7087 needs to be in group key 00 7093 0 7087

I can't change this in TM (don't judge) or in LD 11. I get error SCH3928.

Here is the TN
TN 032 0 01 05 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 104
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 000
LHK 4
LPK 4
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 7094 0 7087
AGN
01 NRD
02 MSB
03 SCR 7808 107 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
04 DIG 13 43 V
05 DWC 7094
06 ADL 16 7059
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 5454
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23 SCC 0662
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 18 MAY 2010

All of my acd stuff was originally setup by AT&T and I haven't needed to mess with it other than physically moving sets. Any guidance would be greatly appreciated.

 

[EddieDuece]

You don't change ACD sets. You out them and rebuild them. Changes will corrupt the PBX. Let us know if you need help with that. It's simple.

 

[EddieDuece]

>err sch3928
SCH3928
TN type does not match with the corresponding voice or data TN.

Severity: Info

 

[km9v]

Yes, I do need some instruction on that. Never outed & added acd set before.

 

[bignose21]

we do this all the time you cant change it as it as the ACID clashes with its self.

first nul key 0
then change again add the new key 0, remember to set AST etc. that is cleared when you remove the key

 

[Wanebo]

You can do as bignose21 suggests, but do not do it as an easy change or you run the very real risk of causing DB corruption.

The safer way to accomplish what you want to do is to out the old set from programming (out [TN]) and then add it back in (new)like EddieCuece suggests. This way you will not cause DB corruption.

 

[km9v]

Do I do this in LD 11 like a regular set?

 

[hawks]

Yes LD 11 just make a print out of the existing set then out it and build it back with the ACD that you want. I've done it both ways Changeing the set and also Outing the set in the past but I would go ahead and out it just to be safe.

 

[bad69cat]

x3 never run the risk on changing an ACD set. Not worth the headaches if it goes south. I always make a print out of the sets for reference and save them in a file. Every now and then someone wants to make aditions or adjustments to the sets and I like to have a known good working template in case I need to go back for any reason.