Need to build a phone number not associated with our present DID's

[MACGVEYER]

We are getting ready to switch to a new PRI circuit on a smart jack, and ATT wants us to test it first, by "building a test phone" in our PBX. This involves moving my option 11c to the new smart jack, and using a digital handset to(2008) dial out and receive calls.
I have switched it myself to test, and I can get out through the new smart jack (with no modifications to the PBX),but when I dial in with the test phone number supplied by ATT our digital announcer informs me that it is a none working number and to call our main number. I suspect all I have to do is tell the option 11c that it is a valid number and somehow route it to the test phone.
What is the proceedure to "build a phone" through an option11c so that it will go thru a DID to send / receive calls (I assume that will then kill the flag that is causing our announcement) that is not part of our regular DID extensions.

 

[trvlr1]

The phone company is sending you digits that make up the DID call, often 3 or 4 digits in the U.S.
make sure you know what those digits are and then build your 2008 with that number as the DN. You are done.

 

[MACGVEYER]

The phone company wants to use a 473 nnnn but my PBX rejects anything but 471 nnnn, how do I tell the option 11c to accept the 473 prefix?

 

[Johnthephoneguy]

If they are sending you 3 or 4 digits the NNX doesn't play a part. You just can't duplicate your numbers. You cant have a 473-5000 and a 471-5000.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[trvlr1]

How many digits are there in your extensions? That will be how many digits the telco should be sending you. So if you have 4 digit extensions (5000) then regardless of what the full phone number is, the telco will only send you the last 4 digits of the number. So if the number is 471-5000 all the PBX will see is 5000, which is why, as John said, you cannot have 473-5000 and 471-5000 going to different phones as all the PBX sees is 5000 coming in from the Telco.

 

[MACGVEYER]

Thank you for that, however, my option 11c was somehow setup to response via a MMU2 that the test number 473nnnn
is not assigned to us and to call the main number that is a 473 number. I have tried to figure out how to program the MMU2 to allow the test number to go thru, but cannot figure out what LOAD function controls the MMU2.
I have tried to set a DN to the last 3 digits (that is what we use) only to have an error stating that it already exists, but, LD81 does not list it.
I guess my problem is two fold 1. get it past the MMU2 2. find the handset with the existing DN ATT whats to use.
Any ideas would be a big help here.

 

[pbxn]

On your PRI order what range of DID's does att say is pointed to that PRI? It should list the nxx its using, as well as the range of did's ex. nxx- 1000 through 1999.
Secondly, how do you have that 2008 phone built? Meaning does your key 0 reflect any number within the range of DID's att is providing?
Third. On this opt 11, is this new PRI the ONLY pri tied to it, or do you have several other exisitng pri's built and in use. If you have other pri's in use, how is the new one built in your switch? Meaning, is this new pri a route all its own or is it another entry in your route table?

 

[johnpoole]

you can't dial a prefix?

ld 90
prt
0
net
ac2
nxx.. prt a working nxx then copy it with the missing nxx

How many digits are there in your extensions? That will be how many digits the telco should be sending you.

i agree with that statement BUT, the length of your ldn defines the number of digits your box looks at... if you have a route with the prompt dnsz, that defines the dn size for that rdb..

john poole
bellsouth business
columbia,sc

 

[MACGVEYER]

Some questions answered
This new PRI will be the only PRI tied to it after testing
The only number on the PRI till after testing is the 473nnnn
(others will be ported after testing)

I have tracked down an existing/working 473 FAX number, to find its dn is 428 MARP, I suspect there is a routing command somewhere (since we have no 428 extensions, they are all 9nn), so the 473 FAX number will go to DN 428.

What LD is used to print/change this route table?

 

[Johnthephoneguy]

Ld 49, IDC table

REQ= prt
type=idc
dcno=enter until you get the list


left column is incoming digit, right column is where the call will go to.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[trvlr1]

When you set up your 2008 with the new 3 digit extension, did you call it from another phone on the PBX to make sure it routes ok internally and rings? This will prove your phone is programmed correctly and is operational.
Make sure the circuit is connected to the PBX card then in LD 60 STAT the loop and make sure it is active, with all channels in idle. let us know what you see here if the channels are not idle.
From a cell phone call the number the telco gave you and see if it rings. If it does not ring, get with the telco and have them make inbound calls on the new circuit while monitoring and see what they have to say. While they are doing this, if you stat the circuit again in LD 60 you will see the channel go to busy if the call is hitting the circuit.
Let us know what you find.

 

[MACGVEYER]

All is well,
LD 49 did the trick, I changed the table to include the new number, it also took care of the false announcement, I just finished testing with ATT, all is good.I want to thank all of you for your quick responses, and information.